Acura Santa Barbara

"Cynthia was great to work with! Super friendly and gave no pressure at all when we were looking for a car. The dealership overall was great as well. We searched online for deals in Oxnard and Santa Maria, and somehow got one of the best deals in Santa Barbara. Very happy with the overall process and love our "brand used" car!"

"Tony was so incredibly helpful. I called late in the afternoon saying that I could not link my cell phone to the car. Even calling Acura hands free link hadn't helped. Tony fixed the problem in 5 minutes...at no charge! He said we're here for you. He represents a terrific example of outstanding service and courtesy. Thanks, Tony."

"This is a review of the Service Center. After having my car serviced at this dealership service center, the paint was power washed off of the vehicle by mistake. They made it right and had the area repainted but it was inconvenient. When it was then discovered on the next service that the oil pan had been damaged during the previous service (when the paint was damaged) and that it needed to be repaired, the Service Manager would not take responsibility for damage that could have only been caused by the dealership service center. The service manager required that I pay for some of the repair. Beyond requiring me to pay for the mistake, the Service Department Manager was extremely condescending and did not look into the cause of the damage at all. Its bad enough when your car is damaged by the service center, it's really bad when they make you pay them to fix it. I could have taken it elsewhere, but then I would have been on the hook for the entire amount, which I think was the point of paying a portion but not the whole sum. Spare yourself the drama and just avoid this place. Update: I contacted the general manager at the email address for Scott Westbrook prior to posting this review and did not hear back. Even after the reply to this review, I still haven't heard from him. The responses make it look like they are concerned but there is not any action that backs that up. It's just perception management."

"The best experience at the Acura dealership in Santa Barbra! I worked with Cynthia and she was the absolute best. I’m not from the area so all of our communication with her was over the phone and I didn’t actually see the car until picking it up. Her excellent customer service make the process so easy and made us feel comfortable in trusting we were getting the exact car I wanted. We also worked with Nic their delivery specialist who was also amazing and made us feel like a valued customer immediately upon arrival. I would recommend this dealership to anyone looking for a car. Their customer service is top notch and made the car buying experience better than I could have ever expected."