Enterprise Rent-A-Car

"Outstanding service for a small outfit, car was well cleaned and ran perfect. Check in was fast and easy, James was especially helpful and fun to talk with. I look forward to my next visit and working with them again!"

"No waiting in line at SBA. Was offered a pickup which I’m fine with, especially since it only had 12 miles on it. Had to extend my drop off by 2 hours and was not charged to do so. Pickup and drop off were easy and hassle free."

"The quality and value I once knew and loved from enterprise has declined in my opinion. Upon arrival to the airport, I waited over an hour for a rental car to become available. After I dropped off my car, two extra days were added to my receipt which was sent a few days later. I’m not sure if this was on purpose or a tactic to get more money out of their clients, but it felt dishonest. One other time I was charged a fuel fee when the car was returned completely full. Both incidents were corrected, but would have gone unnoticed if i hadn’t checked the receipts."

"I'm giving them 4 stars because when I turned the car in, they did not check it in. I got charged two extra day's even though I turned the car in. I called and spoke to a girl, unfortunately I didn't get her name. She told me she would take care of it, their system was down when I turned the car in. The next day, another charge. I called again, spoke to a guy, no name, he told me it would be taken care of within 10 minutes. I kept checking. Nothing. So I had to drive to the airport to get this fixed. It was very frustrating. I spoke to the manager, Haley MacAllister, the station manager. She fixed the problem and was kind enough to remove a couple of days, for the inconvenience. The car was good, it was clean, and got me where I needed to go. I'm disappointed with the two people I spoke with. They couldn't be bothered. They just said whatever to shut me up. It was an inconvenience for me to have to drive out there. When you hand them your keys you're trusting them that they will turn your car in. It wasn't in my case. If I hadn't driven out there, they would still be charging me. Not cool. Thank you Haley."

"Picking up a rental car at the Santa Barbara Airport location was fairly easy. The initial customer service agent was friendly and quick. The only reason for 4 stars instead of 5 is the actual locating of the vehicle for pickup and then dropping the vehicle off. There was no outside help and the signs were very confusing. All in all, i would definitely use Enterprise at this location again."