Car Audio Maxx LLC

"Not the best customer service experience this morning after driving across town with my truck and my girlfriend in her car for a drop off appointment at 10:30am when I get there the shop isn’t open and MO is running late which is okay I call and he says he’s going to be about 10 more minutes but that they aren’t going to be able to install the stereo because the wiring harness hasn’t arrived and that he wanted to call me and reschedule but he had lost my name and phone number information from when I had made the appointment. So there I am cash in hand standing In front of a closed store after dragging my girlfriend across town making her follow me in her car to an appointment that can’t be kept and very little apology for the experience Mo tells me that if I don’t pay on it that day he’s going to sell the stereo I picked out to someone else. Well alright sell it to someone else then. I’ll take my money to a shop that has it together. Edit after the response: The owners response is a perfect example of how they are unapologetic and rude first he loses my contact information then doesn’t even bother showing up on time for the appointment they can’t keep then he has the nerve to demand payment and the response here online with customer service like this it’s amazing they have any business at all."

"They go out of their way to explain all the options and make sure you understand the products. For someone like me who doesn't know anything about car audio, that was very helpful. I saved a lot of money over what best buy was going to charge me, and I saved a lot of time because they could fit me in much sooner. So I'm very happy I found this place!"

"They said they were open til 6:30 but the door was locked at 5:20. Disappointed after driving across town I was persistent and was able to get someone to come to the door. Even more disappointment to hear that they like every other audio store in town did not have the most basic part for any audio system that I was in need of. Guess that's why the internet is doing away with most retail establishments these days. Although it was during business hours, 2 stars for answering the phone and opening the door to speak to me."

"Not sure if the guys name I just spoke with on the phone but I have called multiple places looking for a decent car alarm and pricing, everyone else was quick to get me off the phone but this person at car audio max stayed on the phone gave me multiple options and pricing. So he definitely will be getting my business Monday morning. Thank you for the great customer service! Thanks dude! 11/14/2020 @3:30 P.M."