Stereo Depot El Cajon 1149 Broadway, El Cajon, CA 92021

"Solid customer service. Helpful, knowledgeable, and straight to the point. Installation took longer than expected (however, they were short staffed due to a flu/cold going around, glad they stayed home). Small setback. A cover for an outlet was broken during the install. They offered to fix it and will be doing so at the next visit. System works great. Exceeded my expectations and I am overall happy."

"I just don’t get it with this store, they give you exactly what you need right at the spot -.- like let me try to bargain or hustle -.- it ain’t fair to arrive at a store, especially a car audio one, and have the receptionist, Jazzy, know exactly what you need, and according to your budget! they absolutely turned my old car into a brand new 2023 car with their products. Friendly, funny and serious getting you to what you want."

"I want to share my experience and write a review of this Stereo Depot's customer service: Excellent service! I purchased a car alarm, radio, and camera system for my truck several years ago. Whenever there was any issue, I would go there, and they would take care of it, no questions asked. I also bought four wheels from them, and they offered me the highest quality. I highly recommend this place and dealing with them; you'll be pleased with their service, and they are professional."

"I’m 5k into upgrades and the sound quality has deteriorated compared to the 13 year old Kenwood I replaced. Over the course of 2 1/2 months I have been back requesting help more than 6 times. During 6 return visits they continued to find many mistakes from the original installation that were causing sound quality problems including: front speakers were wired to the rear amp instead of the front amp; HDMI was not connected when stereo was installed; back speakers were not connected/playing; then front speakers were not connected/playing; static and engine whining through speakers. Additionally, the installer mentioned that they found a fuse blown when doing the original installation, they had to replace the fuse in order to get the newly installed stereo to play. The reason I went there in the first place was because my stereo stopped playing---there was power to the stereo just no sound and Ali said the stereo and the amplifier were blown but is seems it was only the fuse in the first place according to the installer. Still attempting to regain good sound quality after 6 return visits, they recommended upgrading both amplifiers again from what they had already installed, another 1000. But Ali did not complete the job as indicated on the proposal, and decided mid job without consulting me to leave the pocket amplifier in the dash which is still sounding bad and cannot be accessed for tuning because it requires removing the dash, I was very unhappy and all he said was he decided this was better, I wonder better for whom? This is the second time Ali has changed the proposed agreed upon installation, I never approved the in dash pocket amplifier on the original installation, explained this several times over the course of several visits and continually asked for it to be replaced with a better amp, installed in a location where it can be accessed for tuning. Yet, again he did not do as I asked him to do and it was outlined in writing on a proposal, he did not call me to discuss this. During this upgrade Ali found an aftermarket alarm system that was deactivated, and activated it. Ali was trying to sell me an alarm system, tires, batteries, TV system, always trying to sell me something more when I am there. Well the aftermarket alarm system that had been in the vehicle deactivated, now shorted out the vehicle Theft Deterrent System, the vehicle locked itself and would not start. Had to call a tow truck to get it to the shop. Took a week of troubleshooting to discover that the Body Control Module was also shorted out by the newly activated aftermarket alarm system. Repairing the damage caused by the activated aftermarket alarm system cost 1500. I was never interested in this system so never activated it, wish Ali would have just focused on fixing his bad stereo installation work and left this old alarm system as it was. Of course I explained this to Ali and asked him to pay this repair bill, he declined any responsibility, said he was doing me a favor. The mechanic garage was able to replace the shorted out BCM for 1500, but they were not able to reinstall my new Kenwood Stereo I bought at Stereo Depot, or reconnect my backup camera. Obviously Stereo Depot can't be trusted to reinstall the Kenwood they sold me because after 6 all day visits to their shop the system they installed still sounds bad, and they also caused me a huge repair bill 1500 when they messed around with that aftermarket alarm and shorted out the BCM. So, total spent now over 6500, the stereo doesn't play, back up camera doesn't work, and I need to spend more money to get this fixed. I could not be more disappointed in Ali and Stereo Depot. I have been more than patient over the course of 2 1/2 months and tried to get them to tune a 5000 system after a poor installation it sounds horrible. Then they cause damage to my vehicle costing 1500, and I will spend more now getting the stereo reinstalled. I am going to file a complaint at the Better Business Bureau, and post another review on Yelp."

"Just installed three vehicle stereo systems this week all with backup cameras. All look awsome and work great. They went above and beyond on installs at a very competitive price. I worked with Jazzy, Edgar and Renaldo for the sales, installs and to show my family the add new features with my Android phone."