Hyundai San Luis Obispo

"I am one of the 79%er's who have issues with my EV (Tucson PHEV). Except for the exceptional service I've received from Hyundai San Luis Obispo, I wouldn't advise anyone to buy a Hyundai. I do love driving my Tucson and like the PHEV benefits but still having an unresolved Bluelink software issue after seven months of ownership makes me wish I had bought a Toyota instead for their better reliability. I have received very poor customer service from Hyundai Motor America and Bluelink."

"Had an issue with backup camera. Took it to the Hyundai SLO dealership yesterday (I bought my car from this dealership). Explained the problem and that I had updated the display software but problem still occurring. After 2 + hours they told me I needed to update the navigation software also and that might fix the problem. Even though my car is less than 3 years old, with less than 25,000 miles and under full warranty, Hyundai apparently doesn't offer free updates to display and/or navigation software even though this software impacts your backup camera. This is not the dealerships fault, but still a huge disappointment when part of buying a Hyundai is because of the great warranty. Thomas (service writer) told me to update the navigation software, then recheck the camera. He gave me the website URL to download the software. If I have issue and need them to do the navigation software update they gave me a written estimate of 3 hours at $585.00!! After leaving Hyundai SLO, I called Winn Hyundai in Santa Maria to see what they said about the updates not being covered. They said that is true that the software updates are not free, however Winn Hyundai only charges $150.00 to update both the navigation and display software no matter how long it takes. That's right, Winn charges $435 LESS than what Hyundai SLO is charging. Today I drove down to WINN to get help with my backup camera issue and software updates because $435 is a huge savings. Guess what Winn told me? My navigation software CAN NOT be updated because I my car is a base model that DOESN'T have a navigation system! So glad I didn't pay Hyundai SLO $585 to update software I don't even have. This is not my first issue with the Hyundai SLO service department. They kept blowing me off about seat belt recall work.... "parts on order, the parts will be in next week..." then weeks later "you're still on the list, the parts haven't come." Same story over and over. After about 6-8 weeks of getting the run around, I called Winn Hyundai about the seat belt recall. Winn's service manager tells me, "parts are in stock. I'll order them today and have it in 3 days." Guess what, 4 days later I drove down to Santa Maria and had the recall seat belt pretensioners replaced. Going to the SLO dealership is closer to home, but I should have learned then to just go to Winn instead. Well, thank you Hyundai SLO, I got the message load and clear yesterday. How the service writer and whatever service technician who evaluated my car and didn't figure out I don't even have navigation system is beyond me. And, your dealership should really consider offering a more cost effective software update option to customers that purchase their cars from the you. That way your customers feel valued and want to come back for services and also want to buy their next car from you. Instead, I feel that you were trying to rip me off with a $585 update for software that I don't even have. Clearly I would have been back paying your fee to get help had I tried to update it myself because it wouldn't have worked and my problems would have persisted."

"I have gone to San Luis Obispo Hyundai for all my service needs on my 2018 Sonata since I purchased the car 5 years ago. I have always felt extremely well cared for by the service department team. I would recommend them because I feel they are trustworthy and they have never tried to upsell me or recommend service that was not needed. As a woman I did not feel comfortable going to a car dealership in the beginning, but my experience has consistently made me realize that my concerns were unfounded in the case of San Luis Obispo Hyundai."

"I was a first time buyer for a used car with them and I can definitely say that Kevin and Luis were very helpful and understanding with my purchase! I got a great price, they really got me to the monthly I needed, and my car runs beautifully! 10/10 recommend."

"Kevin is the man! I bought a car from these guys while living out of state, I was sent every picture, video, and piece of information I asked for immediately and with 0 hesitation. Being aware of the fact I had 2 cars sell out from under me during my previous shopping process, Kevin made sure my deposit was locked in, and reassured me that the car would be waiting for me when I arrived. (As it was) Finally, when I arrived at the dealership, all the paperwork was sorted and ready to go, all I had to do is sign my paperwork, and I was on the road in under an hour. Can’t recommend these guys enough. (Not to mention they do all this with a shorter staff than 99% of dealerships I’ve seen.)"