Caliber Collision

"Caliber Collision and Jose really cared about making me a happy customer. As far as I'm concerned they went above and beyond what i expected. Very good quality repair shop, I'd recommend them to anyone in need."

"Pleasure to deal with this shop. Great work done on time. Jose Gabino is an outstanding employee who kept me informed throughout the process. Thank you Caliber Collision!"

"I left my car at this store because my insurance company found it qualified to repair my vehicle, it took about 15 days for them to receive my car because they did not have space available, there they already had delays, after this, they informed us that our vehicle It would be there for five days, it was just changing a lid and aligning the trunk lid and finally they changed the rear lights because whoever was repairing the car broke them, they changed the lid that they should have changed but they did not align the trunk lid that was affected by the Shock, they delivered the car to us 15 days later and they had a delay of 5 days because they forgot to deliver it, we called to complain and that day they told us to come and receive it, apparently the repair was fine, we asked for an explanation for it It was delayed but they said they were going to call us and probably compensate us for this, but it didn't happen. Two months later they have not helped us align the trunk lid either, we are still waiting for the supposed call from the manager to make the appointment."

"Such phonys. Yes, they talk nice to you when every thing goes well. But beware. They made multiple mistakes during my repair resulting in a check engine light and bent parts under the car. But they refused to fix them. They told the insurance company these problems where there when I dropped off the car. That was I lie. I had the repairs done and showed proof to the insurance company. Be very careful when dealing with Caliber Collision. They don't care about customer satisfaction; only about getting paid."

"(Updated review below) Found a broken upper tail light and scratched trunk door upon vehicle pick-up; was not damaged when dropped off. Vehicle was inducted for front bumper/headlight damage. Pre-inspections were completed. I was notified that vehicle was ready for pick-up at the end-of-shift, which is normally fine, but did not leave time to resolve issue. The manager denied fault without consulting mechanics and maintenance workers that worked on the vehicle. Just simply stated that it was not their fault. I had no choice, but to take my vehicle since all the workers were headed home and manager was unwilling to resolve issue. Working with my military insurance now to see if anything can be done. If insurance is a dead end, I do not know what to do except to just repair it myself.... UPDATE 07/17/2023: Caliber collision called me back and spoke to my insurance representative. They are working on ordering parts and setting up my vehicle for repair. Will update again once repairs are started. UPDATE 08/22/2023: Caliber Collision received parts required for repair. Vehicle dropped off at Caliber Collision on this day to start repairs."