Freeway Toyota of Gilroy Service & Parts 6800 Automall Parkway, Gilroy, CA 95020

"Best customer service and attentiveness to customers"

"Peter and Camary helped us out getting the Sienna. Very professional and great service!"

"Today April 29th, 2023. I took my brand new 2022 Toyota RV4 Hybrid to FreewayToyota of Gilroy for maintenance and was blown away by the exceptional customer service I received. From start to finish, the experience was nothing short of excellent. Booking an appointment was a breeze and upon arrival, I was greeted by Carlos, who provided the warmest welcome and was incredibly friendly, professional, and accommodating. He worked tirelessly to address the scratches on the paint and went above and beyond to ensure that I was completely satisfied with the work done. Fedel, also deserves a special mention for his outstanding work in fixing the scratches on my car - it looked amazing once he finished. Overall, I highly recommend Freeway Toyota of Gilroy to anyone looking for a dealership that truly cares about its customers. The level of customer service and attention to detail provided by Carlos and Fedel was truly outstanding and exceeded my expectations. Thank you, Freeway Toyota of Gilroy, for a fantastic experience. Vera & Sam"

"Repeated, I have had nothing but good things to say from this dealership and includes over the years of dealing with them. It started in late 1990s when I went to Toyota of Sunnyvale after my mom a car from them. Naturally I went to Sunnyvale from her recommendation. I had the most horrible experience and did not buy. I started driving down to Capitol, but instead drive farther to Gilroy Toyota. I ended up a happy customer and left with a brand new Camry then. But this review is for parts. I have purchased or at least attempted to purchase parts from different Toyota dealerships, but time and again, I end up at Gilroy. For some reason, some of these other dealerships have a complex, they (other Toyota locations) felt snooty and nose in the air. It felt as if I was inconveniencing them when asking about parts and prices. But not at Gilroy, I always end up being greeted politely and friendly which is very refreshing to experience from a dealership. But the added bonus is, everytime I had asked a quote for parts prices, I always get a better price from Gilroy Toyota. So, now I only get my factory Toyota parts from the friendly staff at Gilroy Toyota."

"I got off early and was in the neighborhood, and decided to call in the late afternoon to see if they could do my free 10,000 service. Well 36 minutes from the time I called them from down the street I walked out the door with all services complete! Phenomenal service! Included oil change, all fluids checked and filled and tire rotation. Highly recommend!"