BEACH FRONT AUTO & SMOG

"Tried getting my vehicle in for a smog on a Saturday, called multiple times with no answer. At the time, I lived next door so I walked down to inquire in person. Guy working said he doesn't answer any phones, and only takes calls on his personal cellphone. He also said he only takes cash on Saturdays, since he isn't "authorized" to use the card reader. Seems shady at best, and is very likely the guy there is working off the books. Not worth taking any vehicle to, especially if something goes wrong. They've done decent (albeit expensive) work on another vehicle of mine, but they were so disorganized that they almost lost all of my DMV paperwork that was associated with the vehicle, and also neglected to put a service tag on my windshield after the oil change."

"This business is by far the most dangerous business to take your vehicle to. According to all the employees and the owner it is absolutely the best place most professional and most trustworthy shop in the area. It is also spoken very highly of by the owner and workers but when you get your bill and realize that you've been charged for them doing nothing according to a 25-second diagnostic you see that you have been bamboozled. This shop was previously located in another location and claims to have been in business for 30 years using a Bosch professional diagnostic scanner which ensures to scan any vehicle in its entirety in 25 seconds or less but are charging people for multiple hours. After video surveillance of time invested on said vehicle, it is assured that this shop is not the most honest. Video footage of time spent on diagnostic on a certain vehicle ,that was charged 2 hours was only looked at for 16 minutes. Shame shame....... on beachfront Auto and smog. I promise Justice will be served on this one..... Brace yourselves BEACHFRONT AUTO..... A time lapse video of time invested, with be posted in the future.... Got ummm!!!!!"

"They quoted me $1,300 to stop a fuel leak in my filter housing. A $50 new cap fixed it, there was nothing wrong with the housing. They are hoping you don't get a second opinion. Get a second opinion or don't go here."

"I had my vehicle towed to the shop and spoke with the new owner Mike, seemed very nice and knowledgeable. He's daughter was working in the office, also seemed polite at the time. I received a phone call from the daughter 2 days later which was okay. I wasn't in a hurry. She began giving me the estimate of repairs. I kindly asked, if I could wait on one of the repairs. She then transfered me to Sharon I believe that was her name. Sharon advised me that both repairs were needed at this time. Then I asked if it's possible if I could buy the parts and save a couple hundred dollars. She sure but "I NEED THE PARTS IN 15 MINUTES OR I'M PUSHING YOUR CAR OUT!!" I told I couldn't make in 15 minutes but I could be there in 30 minutes. So I arrived at the parts store to pick up and pay for them. The clerk said they had already delivered the parts to the shop. So I called the shop and spoke with Sharon, because I was confused. I explained to her that the parts were delivered and it was the only ones they had in stock. Her reply was "FORGET IT, JUST COME AND PICK UP YOUR TRUCK. I DON'T HAVE TIME FOR THIS!!!" The clerk was able to locate the parts at another location and have them delivered later in the day. So I went to the shop to confront Sharon of her rudeness attitude, and told her the parts will be in this afternoon. I picked up my truck 2 days later, walked in and paid. No communication, no thank you straight out nothing. Take your service to Tom's in Arroyo Grande!!"

"Hand downs the best auto shop in the area. Amazingly kind guys, we spent quite few hours having some issues with our camper van and with our 3 year old girl, not only it didn’t bothered to them but they gave her coloring books, the remote control to see some cartoons and even French fries! If you have this service you will think that they will overcharge people but was the opposite, first time that a car shop doesn’t want to rip off this traveler family and we are more than thankful!"