Matteson's Auto Repair

"Once again, I have received exceptional service from Matteson’s Auto Repair. Recently, I stopped in without an appointment because my car was not accelerating properly. I just had AAA come out for a battery charge before the problem started . I explained to the receptionist that I needed to have it checked soon because I was on my way to work and was concerned about driving 45 minutes to my office. She stepped into the next room and talked to the owner Mike, who stopped what he was doing, and took it on a test drive. We drove around for 10 - 15 minutes and when no danger, lights came on he was puzzled, and suggested I leave it for the day so his crew could check it out. He offered to give me a ride home so he could take the car back. Then he turned the car off and restarted it, which reset the computer, and it drove perfectly fine after that. The fact that they heard my concern about getting to work timely and handled it expeditiously was great customer service! Then to top it off Mike insisted there was no charge. My previous experiences have been equally impressive. Besides the excellent job they do with maintenance services, when I had a tire sensor alert go on and went in, they repaired the tire immediately , I didn’t have to wait or come back. They always give an accurate estimate with no surprise charges at the end. They don’t upsell and pricing is good. Plus everyone is always professional and friendly. I love this place!"

"They were recommended to me by a friend, and so will recommend them to others. They gave me a ride home so I could get back to work. Before they did any work on my car they let me know the cost of the work which was very reasonable. As a woman I sometimes feel like mechanics will try to up sell everything, and I really appreciate that they didn’t do that."

"Mike is my go-to guy. The service is always good, fair price & honesty in the quality of work that "actually "needs to be done."

"I left my car at Matteson’s for a major service. This was the first time I used Matteson’s. When I picked up my car, it was very happy and had a huge smile because Matteson’s had treated it so very well. It told me that they had thoroughly and in detail inspected all of its systems and had done everything it needed and nothing that was not needed. When I went into the office to pay, I became even happier than my car. While I had received estimates of up to $1,000 for the major service from other shops, my bill was $179.36!!! Quite a difference!!! The staff at Matteson’s explained, in detail, what they had done and what they had not done. For example, rather than automatically replacing all of the filters, they had checked the filters and found that most of them were clean as could be and did not have to be replaced thereby saving hundreds of dollars. And, as an added bonus the staff at Matteson’s are extremely friendly and helpful, wonderfully reminiscent of the way businesses interacted with their customers many years ago. I am extremely fastidious when it comes to maintenance of my cars, and after this experience, I doubt that I will let anyone else touch my car and my car wholeheartedly agrees."

"Update: The owner reached out, which is normally a good indicator that there's a level of responsibility and care within the organization. Hopefully this is a one-off situation, and we can resolve this together. DO NOT USE their services. We had an old change and they forgot to put the drain plug back into the vehicle. Now we are stranded in Castroville with three kids, and no mechanics shops are open. They charged us $131 for an oil change. Now I have to get an uber to get my kids home 30 minutes away, a tow truck, and we will miss our $800 event in San Francisco."