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Crash Champions Collision Repair Burke South
533 Burke Street, San Jose, California 95112
About the Crash Champions Collision Repair Burke South
Crash Champions Collision Repair Burke South is a top-rated car repair institution located at 533 Burke Street in San Jose, California. Our experienced team of technicians specializes in collision repair, ensuring that your vehicle is restored to its pre-accident condition. We pride ourselves on providing high-quality workmanship and exceptional customer service. Trust Crash Champions Collision Repair Burke South to get you back on the road safely and efficiently.
Photos of Crash Champions Collision Repair Burke South
533 Burke St, San Jose, CA 95112, United States
Opening hours of Crash Champions Collision Repair Burke South
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Crash Champions Collision Repair Burke South
"It was a displeasure working with this shop, given I was paying for a repair that was my fault. I was then hung up on and met with such hostility from the GM. I only questioned their staffs training because I wasn't suppose to know certain information which I can understand due to I wasn't the owner of the car however they gave information previously. This was more than I expected of a lesson to learn and pay for but also in how they treat people in general. They could have said we apologize for giving information we shouldn't have released but unfortunately since you are not the owner and the owner didn't authorize to release any information we can't give you any information. Customer service definitely could be improved, but the inspection and fixing of vehicles is absolutely faster than another collision place i worked with.."
"I do not recommend this place to anyone, especially if you have a Tesla. I came here blindly thinking it was still what it used to be when it was Pan American, I figured it would resemble the service I received back then; that was my mistake. Here’s my experience: 1. My wait was longer because I had to wait for another part that they didn’t know they needed until 1 month after I dropped my car off (they should’ve identified this as soon as they diagnosed) 2. The communication by my service advisor, Maria was terrible. Every time I called for an update she never called or emailed me back. I had to go in to get an update and would get an attitude from her like it was my fault. Like, I’m sorry for getting crashed into and following up on my car so that I can continue my life. 3. Once I received my car back after months of repairs the alignment went bad, only to find out that they didn’t replace the damaged subframe even though the insurance advised them to, according to them they didn’t need to because they misdiagnosed and said it wasn’t needed. Not only that, but they wanted me to pay for the alignment and bolts which I refused since it was their fault until Maria accepted with a response “I’m tired of dealing with this case, I’ll just have the shop eat it”. So here I was, driving my Model Y with a crooked steering wheel for another month until the subframe arrived. Once it did and I brought it in, I was expecting to get a rental car or uber credits paid for, only to get another response “Oh we used to do that as Pan American but we don’t anymore”, I had to pay out of pocked for this even though it was their mistake. Customers need to be put first in my opinion, I did not feel this way at all in this business. I will never return, nor will recommend anyone here."
"I can not recommend this place to anyone. They rushed my car repairs and refurbished parts, which I was given an estimate indicating would be replaced. There were defects in the paint job on the right fender, and scuff marks from the accident were still visible on the front clip/bumper. When I pointed this out, I got an attitude from the service lady. Messed up because I was called at work by the manager informing me that my car was in fact ready for pick up, so I left work 4 hours early, (I work 74 miles away from thus place), all to see my car was not in fact done. The service lady said I could bring the car back, but I will not let this place touch my car again, nor should you. But hey, if you're looking for a fast job with sub-standard work at maximum cost, this place is for you. If you're looking for quality work by people who take pride in their craft, go elsewhere."
"The workmanship is great. Crash Champions Burke South did a good job restoring my Tesla 3 vehicle after it was damaged. The customer service is polite and attentive. Would have liked the car back sooner, and overall they did a nice job. Thank you."
"Shoddy work, zero quality control and LIES! My car was returned to me on Friday, Sept 8 after minor body work to the door and paint on the door and front quarter panel. I immediately noticed that the hood looked open (unlatched). I popped the hood and re-latched it, only the misalignment of the hood on one side remained. It was significantly off (as I said, it was so far off that it looked unlatched!). Brian (the rep handling my car) blamed Tesla “All Teslas have gap problems.” I told him that it was worse than when I brought it in. He said “No, it’s the same.” He brought up pictures they took when I dropped it off and realized that it WAS worse. He drove it back behind the gate and called a couple people over to work on it. After about 15 minutes he brought it back. It was significantly better, but still way out of alignment. Again, he said “that’s how it was when you brought it in.” I argued and he brought up pictures to prove his point, and realized that it STILL was worse than it was before. He said I could bring it back Monday and they would work on it some more. He also said he might need a new hinge. I brought it back Monday, Sept 11 and they improved the gap further. It’s still not perfect, but close enough to the “before” pictures that I guess it’s passable. I then asked what I thought was a simple question: “Do you know what happened that cause the misalignment issue in the first place?” Brian then lied “this is how it has always been.” I asked “don’t you remember how far off it was on Friday and having your guys work on it?” His response “No, we never touched the hood. It matches the ‘before’ pictures and was never any different while it was here.” Needless to say, I went ballistic after hearing him lie to my face like that. Unfortunately, I did not get pictures of the “unlatched” look, but I did get pictures after the initial adjustments and can prove that Friday afternoon the hood was worse than when I brought it in. Monday, they did make additional adjustments and now the hood is at least close enough. But, Brian, in front of his coworkers, denied all of that, sticking to his story of “It's always been the same as the 'before' pictures.” After that, I looked the car over and found a dried drip of paint. Brian said “That’s just in the clear coat,” and tried to dismiss it. I looked at him sideways and he said “I’ll have the guys knock that down.” …I should hope so. He should have caught the paint drip and the hood alignment before telling me the car was ready! …On a previous visit from a different incident, my car was returned to me and I got home to discover that the charge port wouldn’t open! I brought it back the next day and they made some adjustments and got it to open without interference. There were also some trim alignment issues. They went into their stock response of “Tesla gaps this and Tesla gaps that.” I pointed out the one place that was truly misaligned from the factory and asked them to fix the others. They worked on it and I guess it’s ok now,, but these issues also should have been caught before returning the car to me. While I was there Monday morning, it sounded like 3 other customers were back for issues with their cars as well. Seems their lack of quality control is not a fluke."
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