Crash Champions Collision Repair Concord Fremont

"The service was great. Just a heads up, if you're thinking of scheduling an appointment online through your insurance company, you might want to wait and call them first. I did this and I needed to schedule an estimate first, which the site didn't know. But the service was great. They gave me a ride to the car rental place, and even allowed me to leave the rental with them when I picked up my car. The work was good and they kept me informed the whole time. No surprises. They even cleaned the inside and outside of my car before I picked it up."

"I would never recommend anyone to this shop nor would I ever return. Michelle in the front desk has a nasty attitude and she doesn’t seem like she wants to be at work. Nicholette has a slightly better attitude but she will guarantee that she is going to do something and then not do it. The shop guaranteed my car would be done monday and when I showed up my car wasn’t done. Nicholette spoke to Javier and he said it would be done that same day at 3 and then I get call an hour later saying it would take another 2-3 days because they never ordered a part for my bumper. Literally the worst experience. The only person there that deserved a 10 was the man that drives the shuttle."

"I have used Mike’s in the past , always great service! That is why I used them again , quality is paramount. Nicolette kept me informed all the way through, Work was completed sooner than expected. Francisco gave me a ride home when I dropped it off and Angel came to pick me up . Nice folks and very prompt"

"As you may know from a previous review, I purchased my current vehicle right before Covid shut down the world. Since that time, I barely drove 4,000 miles even as an essential worker. My car was still nearly perfect in it's appearance. Then I was rear ended due to someone stepping off the curb where there was no cross walk and I had to stop right after starting to make a turn. The damage was just cosmetic luckily. Mikes auto body listened to my concern and frustration. It was clear that I have been taking very good care of the car and that I would be looking very closely at the finished work. I'm still waiting for the paint to cure enough that I can apply a sealer or protective coating like ceramic. Without looking extremely closely and knowing where to look, the repair is essentially perfect. I'm very pleased with the outcome. I'm only including a photo of the damage. Trust me when I say that the repair is basically "good as new". The photo attached was taken a minute or two after impact. Mikes Auto Body has my recommendation."

"Vehicle was not repaired properly. It came back to me shaking and unstable. Was told they don’t cover it after doing the impact repairs after the car crash. Beware of bringing your car here they will not help you after saying it’s fixed. Bryan is a biased person. He lied to me and said my insurance company denied my second claim. My insurance company actually approved the work but he didn’t want to deal with it. Bryan basically looked at me and already didn’t believe because of who I am."