MINI of Stevens Creek Service Center

"I went there for a 60,000 service on March 1. I purchased the car used at this dealership. Since the purchase, I’ve only put 6,000 miles on the car. I don’t drive much. I have a few free oil changes and vehicle inspections from when I purchased the car. I know I paid for them somehow. In any event. A very reputable independent shop had quoted me a price of $460-no more than $500 for the service. I told them I have nearly 2k until the service. So I went to Stevens Creek Mini for the oil change. Adrian the service advisor didn’t seem happy about my free oil changes. We were having a difference of opinion about him adding numerous things that he claimed needed to be done. That was before the car was inspected. He came back with a bill totaling over $10,000 dollars for a long list of unnecessary and untrue things wrong with the car. Needless to say, that’s not happening. The car is a 2011, it isn’t even worth nearly that much. I will still get my other four or so oil changes. Then I will never go there again. I would park the car and use it as yard art or a planter box before I would pay over 10k for a made up laundry list of unnecessary service items. It was as if it was a retalitory inspection. I would advise anyone who doesn’t need to go to Stevens Creek Mini for factory warranty issues, to stay clear of that place. Thinking about it, I’d better not bother with the oil changes there."

"I recently had my Mini Cooper serviced at Stevens Creek, and I couldn't be happier with the experience. The service department was professional, efficient, and transparent throughout the entire process. They accurately diagnosed the issue with my car and provided a clear explanation of the necessary repairs. Blake, my service advisor, was friendly and kept me informed every step of the way, ensuring that I felt confident in the work being done. The repairs were completed in a timely manner, and my car now runs better. I'm impressed with the quality of service at Mini Cooper of Stevens Creek and would highly recommend them for any car repairs. Thanks Blake!"

"I recently had my mini in the shop at mini Stevens creek and I cannot put in to words how relieved I felt through out the time my car was there. From the moment I dropped off my car, my service advisor Blake was so reassuring explaining each step of the way via text, that I never needed to worry about what's going on or having to call to find out or chase down him. He continuously went the extra mile for me even going back and forth with my warranty people that weren't so easy to work with. So I thank Blake for everything and I couldn't have had a better experience with mini. Thank you mini"

"I had my first maintenance check up at Mini of Stevens Creek and the experience was top notch. The wait time was short and pretty accurate, so I was able to go to work on time. My adviser was Adrian and he was professional, knowledgeable and super friendly. Keep up the good work Mini"

"This is my second purchase at this dealership. Everyone who work at the dealership are super friendly and do their best to satisfy the clients. I initially picked out a different car, which they cleaned, prepped, ready to go. But then when I got there, I saw one that I like better. They did not flinch or said anything. The salesperson Min was knowledgeable and responsive. Frank the finance guy was efficient. The manager Mo was supper friendly and kind. All in all I had a good experience."