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Boardwalk Volkswagen Service
1 Bair Island Road, Redwood City, California, United States
About the Boardwalk Volkswagen Service
Boardwalk Volkswagen Service is a premier car dealer, repair shop, and store located in Redwood City, California. Our experienced team of professionals is dedicated to providing top-notch service for all Volkswagen vehicles. Whether you're in need of a new car, repairs, or accessories, we have you covered. Visit us at 1 Bair Island Road for all your Volkswagen needs.
Photos of Boardwalk Volkswagen Service
1 Bair Island Rd, Redwood City, CA 94063, United States
Opening hours of Boardwalk Volkswagen Service
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of Boardwalk Volkswagen Service
"For the attention of everyone reading this; please read it carefully until the end, and I don't want anyone else to experience the difficulties I've been through. Due to annual maintenance and a few malfunctions, I took my car to Boardwalk Volkswagen on 02/09/2024. One of the malfunctions was the improper functioning of the lighting lamp under the left mirror. After the annual maintenance was completed, I received my car back, but when the replacement parts arrived, I was asked to leave it again. So, I left my car for the second time on 02/25/2024 for the replacement of parts. A day later, they called me saying they had accidentally broken the mirror during the light replacement under the mirror and that they had ordered a new one, which they would install upon arrival. Hoping that the mirror would arrive, I left my car until 02/28/2024 because I knew it was impossible to drive with a broken mirror. However, I had to pick up my car on 02/28/2024 because I had been without it for 4 days. When I went to pick up the car, the service employee Oscar Gamez said that the malfunctions other than the mirror had been fixed, but instead of repairing the car, they had made it even more faulty. The steering wheel was damaged, and the glove compartment was opening slowly. Moreover, none of the other problems I had previously mentioned were solved. The next day, on 02/29/2024, I took the car back to the service and expressed all my complaints. The service and parts director Rick Arslanian and the sales department employee Amir Momeni were very helpful to me. I left my car at the service and informed all my complaints to the service employee Salvador. Rick Arslanian provided me with a temporary vehicle, and Salvador assured me that they would take care of my car and call me when the procedures were completed. They called me 8 calendar days later and said that my car was ready. I went to pick up my car, and once again, while fixing one thing, they damaged other parts. The glove compartment was not fixed, and they had painted over the holes and scratches on the steering wheel, but the paint droplets had splattered onto other parts of the steering wheel. Salvador and Oscar Games are the worst service employees I have ever seen in my life, and probably will see. Every time, they claim that my car is ready and deliver it to me with different damages. They always say that I should bring the car back to them to do what needs to be done. I don't believe that there is anyone who can take my car to the service every week. My GTI brand car, for which I paid $47k, has been delivered to me by authorized Volkswagen technicians with more damage each time. I want to make it clear to Boardwalk Volkswagen that I will not let go of this issue, and also, if you care about your car, I advise you to think twice before going to Boardwalk Volkswagen. Apart from that, I thank Rick Arslanian very much. He did everything he could. Similarly, Amir Momeni in the sales department was very helpful regarding my service problems. I hope others don't make the same mistake as I did and leave their car at Boardwalk Volkswagen."
"Oscar was professional and communicative. Service was performed well and as expected. Enjoyed the experience."
"Bought 2 VWs from this dealership, and service is awesome, and consistent over the years. Much better than the closer VW dealer near me."
"Oscar did an excellent job assisting me and making sure my car was well taken care of"
"Service staff is extremely rude and aggressive. The guy literally threw his phone in the booth while speaking to me. I have been there 4 times and each time it was an unpleasant experience. They take your money in the name of labour charge but do not fix the issue at all. If you love your car, I request you to go somewhere else. I am also planning to lodge a formal complaint to VW."
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