Nissan Serramonte Service Department

"This is a centrally located dealership, right off 280 day. Sales folks are eager, and ready to assist. Car selection was not that big. One could say somewhat limited."

"This service department team does great work. They communicate extremely well and provide timely service with text and email updates along the way. I am able to drop off my car, get a Lyft ride home, work from home and take calls and receive emails with toggle buttons to confirm service(s) from the diagnostic report. I don't have to play phone tag! Ultimately I receive a text and email that my car is ready for pickup and they order me a Lyft ride back to the dealership to pick up my car the same day!"

"Simple appointment scheduling, easy drop-off procedure, and a free shuttle provided. Service advisor (Lucas) called promptly with updates and ensured we knew what maintenance actions were needed for our car. I've been burnt by dealership service departments in the past but I have nothing but excellent things to say about the entire staff here. Will return when routine maintenance is again needed on our car."

"Good luck if you need service that only a dealer can complete. They cannot communicate with customers in a timely manner. Be prepared to not only do your own job, but troubleshooting how to get your car in/out of their service center. The vm box is full, you can’t reach the service manager, and when you get frustrated, you’ll be told you’re rude, to come get your car and take it somewhere else. If you call corporate, they will leave it up to you to travel to the dealership at your own expense or leave your car for 3+ business days while you wait for consumer affairs to call you back. I’ve never experienced this ever before."

"Happy second time customer! Medi did an awesome job finding me the perfect car for an amazing price (under KBB fmv) and then John (manager) worked with the service dept to make sure the car is in tip top shape, including getting the battery and brakes replaced at no cost. Albert in finance was also great and there were no hard sales tactics. A wonderful experience overall!"