Extra Care Auto Repair – San Bruno

"I got in touch regarding a drive belt change and received an unsolicited lecture on how the Honda dealerships/shops know nothing about cars (!!), plus a strong subliminal message that I am stupid. "How do you know you need to change your drive belt?" Oh, I don't know, I had a dream last night and woke up thinking it would be a great idea. Won't be coming here to get further belittled. A simple "Sure, come up on Monday and we will do it for you" would do."

"Authentic, friendly, communicative. They're going to be my go-to shop going forward. I've had my mix of good and poor experiences with mechanics (dealership and not) in the past. I can confidently say that Mike and team provided an exceptional experience. They promptly responded to my texts and I was able to drop off my car the same day. They walked me through what they were going to do, any initial assumptions, took the time to elaborate on why they believed the initial assumptions, and then were incredibly communicative on what they learned before providing a recommendation. I truly appreciated the authenticity and transparency."

"First time leaving a review for an auto repair shop. What Mike did was above and beyond, I'd love to help others who need help. I was stranded in San Bruno when my car completely died on the road. I figured the alternator failed, so the car for sure won't drive. I live in East Bay, not familiar with the area, so was going through Google reviews to figure out where to tow my car to. The 4.9 review immediately caught my eye. I called Extra Care. Mike asked about the symptoms, and told me to stay there. While I was expecting Mike to help get a tow truck, to my surprise, he showed up in about 10 minutes without a tow truck. I was surprised. How would he get the car to the shop? Out of my imagination, using an battery pack, Mike was able to drive the car to the shop. The car kept stalling, Mike just kept restarting in Neutral. I never thought one could do that. This guy really knows what he is doing. From the moment I was stranded to the car was in the shop, it was all under one hour. I guess any one knows how painfully long you would need to wait for a tow truck. Mike is doing above and beyond to help someone save time. The car was fixed the next day with a very reasonable price. Mike showed me where the problem was and explained why it might happened. That was nice. He is really passionate with what he does. 5 Star! I hope this review can help more people who need help with a great service!"

"Mike has been true with his experience as a mechanic .. Straightforward kinda person which is good for me cause, as for myself just don’t like people being lied to and steal your money… I’ve been going to mike’s shop for awhile now.. Can’t see myself going anywhere or other shop to do my car…"

"Mike spent a lot of time finding the best solution for our car to do the best for us and at a reasonable price. We were kept informed as the work progressed and the result is perfect. The price was right and above all Mike was very accommodating and available even late at night. We don't regret our choice at all and are ready to drive more miles to have our car serviced."