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Western Eagle Shuttle
200 Las Gallinas Avenue, San Rafael, California, United States
About the Western Eagle Shuttle
Western Eagle Shuttle is a reliable and efficient transportation service located at 200 Las Gallinas Avenue in San Rafael, California. We offer convenient shuttle services to and from various locations in the area, ensuring a comfortable and safe journey for our passengers. Our experienced drivers and well-maintained vehicles make traveling with us a hassle-free experience. Whether you need a ride to the airport, a special event, or just around town, Western Eagle Shuttle is here to provide top-notch service. Book your ride with us today and experience the convenience of traveling with Western Eagle Shuttle.
Photos of Western Eagle Shuttle
200 Las Gallinas Ave, San Rafael, CA 94903, United States
Reviews of Western Eagle Shuttle
"0 stars for customer service, only redeeming experience was that ultimately the van did arrive on time, was clean and got us to the airport safely. We reserved a round trip transfer from Marin County to SFO and on our outbound trip we found out 1hr before the driver was to arrive that our flight had been delayed 2hrs causing us to miss our connection so the airline had rebooked us on a new itinerary the next day. When I called to reschedule the ride they were unable to accommodate our new pickup time so when I said we would just have to cancel and find a new ride - they said we would still be charged 100% of the fare because it was within 24hrs. The situation was completely outside of our control and it was ultimately them who were unable to accommodate our rebooking request and the person I spoke with was incredibly rude. Horrible customer service regarding a very common issue in airline travel. We ended up rebooking ourselves through a different airline that day out of OAK and called Western Eagle back to see if they could take us at the new time so we weren’t charged for nothing and they were able to accommodate us. But in all the back and forth about the initial change in travel plans I asked them to cancel our return transfer - which the person I spoke with confirmed. Fast forward to today - the day before we travel home but still 24hrs before our scheduled transfer - I call to confirm that our ride tomorrow is in fact cancelled since we’ve made other arrangements and I am told that they didn’t cancel it 6 days ago and we’d be changed 50% since all reservations are subject to 50% cancellation. And again the person I spoke with was incredibly rude. Just appalling customer service and shady business practices. I will be flagging their charge as fraud with our credit card. Beware."
"My wife and I had an early flight out of SFO. We made a reservation with Western Eagle Shuttle the day prior to our flight. The process was easy. On the morning of our flight, the driver was punctual (he actually arrived a few minutes early). He was friendly, and the drive was nice. Also, the cost was reasonable (comparable to Uber)."
"So grateful for Western Eagle-- I struggled to find adequate and specialized transportation for a retreat group, and Western Eagle pulled through with professionalism, adaptability, prices our organization could afford, and incredible service. They were on time (or early!) and very communicative. I highly recommend them and am so reassured knowing we can work with this company when we return to CA next year for a similar event! Thank you, Western Eagle!"
"Nice driver, showed up on time and was helpful for our transfer to SFO, but the company did not honor the price quoted on the phone. Ended up paying 26% more than the price I was quoted, cancelled return pickup and booked with another company instead as a result. EDIT for clarity since the owner doesn't want to take responsibility for his representatives in a response to the original review: Our party was 2 adults, 1 toddler and 1 infant, both requiring car seats. Since they couldn't offer infant seat and we had to provide it, the operator on the phone said he would "offer the price for three passengers, one baby for free". Not only that, instead of addressing the price discrepancy up front, we were confronted by the owner on speaker via the driver's phone while getting onto the freeway. Not a good way to run a business, unsafe and uncomfortable for the customers and unfair to the drivers. Downgrading to 1 star for unprofessional behavior by owner in addressing this review."
"Highly recommend Western Eagle Shuttle. We had a large, disparate group arriving at SFO on various airlines at various times, and Chris managed the pickup logistics masterfully. SFO is a tricky airport to navigate, but his directions were clear and everyone ended up at the right pick up spot. Our driver, George, cheerfully joined in the conversation on the 1.5 hour drive to our location. They managed the return equally capably. My thanks to the Western Eagle team for dependable, reliable transportation around the Bay!"
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