Mr. Muffler,

201 24th Street, Richmond, CA 94804

"I called and spoke with Liz about changing out mufflers on my squarebody. Dropped by later that afternoon and they took care of me. Was in and out by 5:00. Clean shop, prompt service, and quality work at a fair price. Definitely recommend."

"I had a great experience here in 2020 but I returned 3/2023 and received the worst service! And treatment, I spent 160$ just to get my car towed there and returned home an hour later. Liz was very rude, unable to have knowledgeable conversation about mechanical issues, As a 40 yo woman I'm not keen on folks patronizing me and trying to make me feel inferior of any sort, especially when we about to spend damn near 2000$ "Estimated" After watching her continue to be rude and verbally abuse her workers, Over smalI Un important details, Super counter productive i couldn't take it. I let her know she was being rude for no reason and things could be easily resolved. She proceeded to call me a low life and laugh because she "refused service" When I asked her to reset the convo. She tried to refuse us service like we dnt have the option to go some where else!! Please lady, only low life's enjoy causing adversity for people and name calling. these people dnt deserve the business of our locals. We're not low lifes? cuz otherwise where she get her opinion? we're returning customer's. my heart hurts for our community! we getting robbed for our car parts, have some heart behind your business, without our hardships what yall got? Be a part of the resolution. Ps your response in comical because your a total stranger who feels so enlighten on my personal business. But simultaneously are still wierdly being unethical. The video recording i have of you being a Karen and falsly calling police because someone advocated for themself Your husband is extremely Kind and professional, you shouldn't worry about others relationships and follow your husband's lead when handling business. Your staff was kind enough to apologize to me for your behavior! Your husband may want to hire an outside help to give him a piece of mind. Get well soon"

"They did a superb job on my scatpack mid muffler delete. They really take pride in thier work. They did before and after videos and took photos of the job which showed they were confident they did a good job. I am very happy with my experience with Mr. Muffler Richmond!"

"Terrible customer service. After dong business at this location for years, and few days earlier, I had spent nearly $600 there; the female co-owner yelled at me while I was trying to negotiate the price estimate on a new repair with her on Thursday, December 2022. She said in a very rude manner “if you don’t like my price, go somewhere else!”. I will not recommend the place…"

"I've been in search of an exhaust place for a while now until I decided to come to Mr.Muffler. I came by to replace the resonator on my car and Armando was the man. He gave me a fair price and also filled a leak that I had on my exhaust free of charged!! I believe the price is fair due to the fact that they make sure to satisfy the costumer and make sure the job is done correctly. I would definitely recommend this place to anyone."