Jersey Mike’s Subs

"I ordered through the app around 5:42pm for an online pick up. I requested to pick my food up at 6:30pm since that would be when I am in the area. Upon reviewing my order I accidentally added pepperoni when I meant to put banana peppers, that is a mistake on my end, I went to call the store before I arrived around 6:10pm and asked if they had made the food-they said it has been ready for 10 mins..I wasn’t supposed to pick it up until 6:30 and my food was ready 30 mins ahead of time, this was already a red flag. Either way I had asked if they can add the banana peppers to my order and they said ok. Upon picking it up I drove straight home and opened my sandwich and saw there was no banana peppers on my sandwich when I called and asked if they can add it, they said they would-I didn’t worry too much since I didn’t pay for it but I did ask and they said they would add it, disappointment #1. Disappointment #2, my sandwich was not made “mikes way” when it should’ve and was missing mayo and bacon. And I know so cause my order receipt included that and my sandwich did not have it. The workers must’ve forgot I guess. My order was incomplete and not up to par. I usually go to jersey mikes a lot and I like this location cause it’s so close to me but i definitely would like to be compensated for something cause my food was not up to par and on top of that upset my stomach-I say due to the fact that my food had been ready 30 mins before I was supposed to arrive so that lost its freshness. Not sure if I’d recommend this location or go back due to my food missing items."

"Loud music,angry and unprofessional people working there and don’t care about their work I will never go there"

"They have made great improvements in-service while many may not acknowledge it I did a negative review prior to this and now I see their performance and their attitudes improved much"

"Worst attitude ever! When I call and place an order they are so rude! She answered “what do you want to order!?” Not “hi this is Jersey mikes how can I help you?” Her tone was so rude! I understand it’s stressful but don’t take it out on me with your B attitude! This is the worst jersey mikes I been to! National city, Otay ranch is so much better! Welcoming and nice! This place needs a BIG change!"