Carl’s Jr. 996 Third Avenue, Chula Vista, CA 91911

"I'm sorry to say that the manager was a bit rude and the staff when I asked for help. The only one that was kind to me was a young man who was busy cleaning. He was polite and helpful, possibly in his teens or twenties. The manager had sent a young girl who must be in high school still to take an order out and a little too much drama, and there was a lot of talking back and forth. That was not very professional, in my opinion. Although the place was clean, I gave it a thumbs up for that one. My food was good, and I thank the young man for his help."

"They implemented AI to the drive thru or at least just the artificial voice. Honestly this makes my experience (personally) way better because it's easier to interact with since you can always understand what it says. The food it's always good here, I haven't had any issue with my food and I've been going to this place for three years now. Carl's Jr it's a bit pricey than other burger fast food chains but it is always my first option since I believe the flavor it's just better. My way to go choice is a Double Guacamole Bacon."

"The staff is super friendly. Great service didn’t have to wait long for food. The food was delicious, hot, warm and my fries were nice and salty just how I like them. I love coke it was nice and cold. The dine and the restroooms were clean good for the area tbh."

"I regularly order food here with my family, and not once have we had a pretty poor experience with the food or employees. On the contrary, they’re always insanely nice and on top of the order every time we come by. That’s why I can’t give this a 1-star review, but my experience today is the reason why I can’t give it a 5-star review. Take it with a grain of salt if you want; I’m just giving a heads up to anyone that orders with this specific employee. Martha was the one who took my order this morning; a few minutes ago as I write this. Her customer service was disrespectful from the moment she took my order up till the bitter end when I asked for a refund. She called me a liar and said that I asked for plain cheeseburgers when I told her multiple times that I wanted cheeseburgers with just ketchup in them. I know it isn’t that remarkable, but it definitely wasn’t what I was expecting coming from a Carls Jr location that I had ordered from regularly in the past. I’ll gladly take my money to the restaurant next to Southwestern College, even though it’s a bit of a drive."

"Just got out of the hospital and my family took me here as my first meal. We all ordered a big Carl, chicken stars, breakfast sandwich, chicken sandwich, California classic and fries. My lettuce was brown and soggy my fries were old.. overall not good. Called to let them know and he wanted us to bring them back because he checks all his supplies and pretty much were lying. Just getting out of hospital and having two kids... Im not going back.. but to the manager that had an attitude and lack of caring what you serve, I'll attach photos.I suggest everyone check their food before you eat or don't go to this Carl's Jr. ."