Carl’s Jr.

"Overall great place to eat in or take out Very nostalgic for everyone that grew up in Irvine(Woodbridge hood). Some of the same employees for 30 yrs no exaggeration which is familiar and.fun. . Inside a lil dated still have carpet which is gross ...but how nice and peaceful it is in dining room.. balances out whatever grossness there is. Food is always hot and correct. I've been a happy customer for 30 yrs plus. This is a American idol seacrest out."

"It is a shame that a local burger joint in a school neighborhood can give someone such a bad experience. After a grueling sports match, I wanted a juicy burger. Before I start about the food, I have to say that the service was disgraceful. I ordered online to be greeted with a free welcome item offer for recently joining the rewards program. The details of this are of course misleading. I cannot complain about what the terms should be, but they're easily misunderstood. It only says 'with minimum purchase,' but it of course applies the reward to the cheapest item in your bag. I ordered a famous star, and a 2 for $6 fish sandwich deal. It applied the offer to the 2 fish sandwiches. The rest of the online process was fine, and I payed for the famous star. When I went to pick it up, I told the employee my name and order. He aggressively responded that he does not have that order on his system. I told him that I see the order with my name on his computer in the back. The reason he must have been complaining was that the stupid system did not show the fish sandwiches because they weren't paid for (free reward). I showed him my name on my recent orders and pointed to the computer, but he did not look at his computer at all and still insisted that it didn't show. He also said "how do I know that this is your name." He looked at my phone after I explained (which was a struggle to put a word in without interruption) and then looked at his other computer, and without acknowledging his misunderstanding he said with an attitude that the fish would be ready in 5 mins (apparently he prepared the famous star already). I also asked him if he could keep the famous star under a warmer, because he had a burger sitting out on the counter. He responded aggressively once again, saying "this is not yours!" As I tried to say that I wanted him to do that with whatever burger would be mine, he continued to interrupt and repeat this. He said this as if I was supposed to read his mind. I had to wait 20 mins in total with the arguing and preparation, all to bite into a dry burger without any sauce, and my friend to complain that the fish smelled rotten. There was on top of that no side sauces that I had requested, and we had already left by that point. It is sad to say this about a great restaurant chain like Carl's Jr. They need to put better time into selecting their employees, which in this case was a manager. He did not even wear a name tag to be identified. Unacceptable, unfortunately cannot recommend."

"Friendly staff, though careless about customer's orders sometimes. I ordered 20 pieces of chicken stripes to go, and got 10 pieces instead (didn't think necessary to check it at store). I found out their mistake after arriving home, and must drive back to show the staff while my kids hungrily waiting at the dining table."

"OK I placed my order at 12:13 today so I pulled up to the drive thru at 12:19 because it said my food will be ready at 12:23 the lady got so damn bothered when I came to the window and asked for my order which I simply said it in the comp I place and order she said come to the window and we'll I asked her can I get 1 buffalo, 2 ranch and 1 ketchup oh she's like next time put it in your order online it took her seconds to give me everything so I told her I would if the app would allow me I've been coming here for years and never had an issue with any of the works giving me the sides when I pick my food up rude and on top my food was cold the fries were definitely sitting there the wraps were not wrapped properly I felt like a I was eating a messy taco"

"As always, tasty food at almost-sensible prices. The Western Bacon Cheeseburger combo is quite possibly the pinnacle of fast food technology, especially coupled with a side salad or other dish to replace the fries, which are also pretty comestible in their own right."