Jersey Mike's Subs 761 Wendy Drive, Thousand Oaks, CA 91320

"Usually great, but this past Friday, not so much. We went in on the later side, the gut made the sandwiches without asking if we wanted anything on them. Just rolled them up and that was it. One came with blue cheese, but the moment I ordered it I specifically stated ranch instead of blue cheese. When he rolled them up I stated I wanted to add certain veggies and he told me they already come with specific toppings. When I asked about the blue cheese/ranch, he said I never said that, although he repeated it back as he was getting the bread. So I asked he put veggies on the the others, and he then commented "I guess I'll have to make you a new sandwich with *Ranch* too." I get he's a young kid, and probably didn't want to be working on a Friday night, but even if I was wrong in everything I said, the attitude was nor appreciated. Hopefully, it was a one-time thing. My daughter and I love grabbing sandwiches and heading to the park for a picnic or for movie night, everyone here is usually great. It's actually my first bad experience, so I'm going to give an extra star for service."

"Food is always great and people preparing are great, but girl on counter forgets customer orders once they pay and gives out orders place after yours, doesn't know how to keep track of orders it seems. This is the 2nd time in a month she is there and I get soggy sandwich since it sits while she gives out every else order, I try letting her know can I get my food it's right there. Next time I see her won't go in."

"Worst jersey mikes, today i picked up my order and everything was disgusting, soggy and did not have the EXTRA ingredients that i PAID extra for, i asked for portabello mushrooms and extra cheese and white bread, when i got there it has been over 25 minutes from ordering online and guess what? They did not have it done and the older lady had a nasty attitude, so i had to sit and wait for it to be ready, once im home i notice its the wrong bread, i was right in front of them so why did they not tell me there was no white bread, i cant eat rosemary for reasons. I need a full refund cause this is not the first or second time this happens it is ridiculous at this point. I try contacting online and it does nothing, no email works."

"Everyone here is always fantastic! The shop is always clean, and even when there is a long wait, it moves along pretty quickly. I'm writing this review specifically for Cody. I have been here several times while he's working, and I have to say, if I owned this branch I would be so grateful to have him as an employee and representative of my business. He is always upbeat, friendly, accommodating, and just a pleasure to interact with! I'm not sure if a manager reads this or not, but if so please let him know what a great job he does!"