Carl’s Jr.

"Poor service, no effort to get my mobile order out when I was the only customer in the restaurant. Sat down and received stale burnt fries, stale chicken stars, and cold famous star. Only thing that was enjoyable was my Cherry Coke. Staff gave my friend his mobile order with no hesitation but for some reason asked me for phone verification."

"I love this Carl's Jr. I go late at night after work around 11 pm. The nice lady at the window always gives me exceptional service. The food is delicious! Thank you so much."

"I was eager to taste the Diablo Burger today. However I was not in the mood for ground beef. When I was placing my order, I asked if it was possible to substitute chicken on my burger. The person taking my order was very polite, friendly and accommodating. She didn’t make a fuss and made my order just as I wanted. In my book that deserves a 5-star rating. It’s hard to get really good customer service these days. I am very appreciate and satisfied."

"Its been awhile since ive been here. Not a lot of patrons when i went in maybe 3 tables. But drive thru was a bit long wait. There were about crews working. I ordered only a fries for my kid. And i would say that it was the longest wait ive evee waited for a fastfood joint. And when i see the fries on top of the counter i knew it was mine but it took them quite awhile to even bother to call or even serve it. Finally when the lady went and served it. She didnt even bother to ask if we wanted a ketchup. I said something but she was quick enough to turn around and ignore what i said asking for ketchup. She served other patrons order but i heard her asking if they wanted ketchup. I went to the counter to ask ketchup but both crews behind the counter werent facing the counter instead busy talking. I think this has to be address to the staff. Or yet maybe more customer service training."