ALDO

"The woman at the register needs a serious attitude check. You should not be in customer service if you don’t know how to work with people. Terrible service!"

"Horrible attitude from the woman at the register. I asked if I could buy a shoe that was on display in my size (which happened to be the display size) but if I could please have a new pair as the display shoe had black scuffs on it (they’re white shoes). Without hesitation, she said that it wasn’t available in that size and I had to buy the display. I said that these would be my wedding shoes and I would prefer they be new, so I asked if I could order them. She wouldn’t even look at me as she analyzed the scuff marks on the shoe and said no they couldn’t order it. I’m dumbfounded at the lack of courtesy, willingness to help and just plain human kindness."

"Had great shopping experience at the store. Went on the sale season and picked up good stuff. The staff is helpful and take care of each customers who enters"

"Employee SLAMMED the shoe box on the table while we were returning the shoes! — Extremely unpleasant customer service. There was a female Black employee who was constantly giving us a nasty attitude while we were asking to apply a promotional code to our order. We did forget to ask them to apply the code before paying for the order, but then immediately politely asking them if there’s any way to do that. She gave us a nasty look with a blunt “No” as if we were stealing something from her. Then we suggested that we return the product & re-buy it to apply the promotional code. After giving us a condescending look and interrogating with a series of irrelevant questions about when & where we get the promotion code, she reluctantly but finally tried to apply the code while keeping look at us with the nasty attitude. For some reason, it didn’t work. After having enough of this, we decided to just return and not deal business with them. Then again, they reluctantly agreed when we asked if we could return. Then, SLAMMED the shoe box on the table and walked back to the back of the store, letting other employee continue to help us. Such an appalling experience"

"This place is a joke! Drove 2hrs out to do some shopping.. came in on 01/31/23 around 7pm and bought an item.. continued walking around the mall and found the same exact item for $120 less then what I spent at Aldo and higher quality. Went back to Aldo an hour before closing to return the item and the guy refused to do so in order to not mess up his sales… (I have worked in retail management for 5 years and it has never been that serious) I let him know that I do not live close to any store location and he responded “come back in the morning to do it”… and refused my return."