El Pollo Loco

"This piece of paper was in my husband's tostada we picked up today. I called them to let them know and really didn't care. They said it was from the avocados. No offer to replace our order. Never will I go back there again."

"Only El pollo loco thousand oaks could screw up something so easy with a lack of quality control. Ordered two bowls and two salads, normally a slam dunk. Except this evening the rice was either 1/2 cooked or left over from the lunch rush. It was not soft as rice should be. I don't know why I continue to use this store for ordering either. This isn't the first, second or even third time there's been an issue with either the store or the foods being served. Communications between customer and staff could benefit with English speaking employees as well. It's a shame as the food has so much to like, it's clean and not as unhealthy as other alternatives available. They really need some food preparation education. Management needs a swift refresh also."

"I wish there is a less star to give. This branch decided to package chicken that they must have reheated several times because we ordered online. Got home only to find the chicken so dry that my kids just couldn’t eat them. It is really sad that people could pack food for that is almost like a left over which was what my girls called it. Wanted to drive back and throw the food at them, but my wife asked me not to do so. She had to make food so late for the kids to eat. Just so sad and wicked from the workers."

"I went to get some lunch today monday 10/4/21 but it seems like they burned the chicken which means that they shouldn't sell that chicken if it's burned check out the photo that's not fair."

"The order taker/cashier rang up the wrong food charging us more for our meal. They refused to do a refund on the card, citing that their computer will not allow it (wrong, that would be illegal). So they kindly gave us the couple bucks back in cash (against their merchant agreement with their credit card processor; it's like a cash advance without the 30% interest, of course that's not allowed). In the end the food we expected was on our tray, and there were no issues there. I had the skinless breast black bean bowl combo. I'd get it again."