Islands Restaurant Newbury Park 935 Broadbeck Drive, Thousand Oaks, CA 91320

"Service was great and the meal was excellent. I love their fries!"

"This Islands has been a staple go to for years. But tonight it was nothing but lackluster. Little to no service, had to ask other servers for help multiple times, and the baja chx tacos i ordered were cold and soggy in its own juice. Tortillas soggy and not even toasted. Even the sharable fries over cooked. Other in party asked for a side salad and was charged for a full one “on the side” 80+ $ for 3 for this? I won’t be going back for a long time."

"My wife and I went for dinner on a Friday night. There was a 40-minute wait for a table, so we decided to eat at the bar. Dustin, who appeared to be working alone in the very busy bar, cheerfully greeted us and took our drink order. After our drinks were served, Dustin returned to take our food order. We ordered the chicken nachos, dinner salad, and the Longboarder burger with fries. After about 15 minutes, the chicken nachos and fries arrived. 35 minutes later, the dinner salad and Longboarder burger arrived. The dinner salad had clearly been sitting under or next to the heat lamps as the bowl was very warm and the salad had wilted. I commented to Dustin that he was outstanding at managing the entire bar, virtually alone, but that the kitchen and his manager had let him down. This is a clear example of poor restaurant management. While I understand Friday nights can be extremely busy, it is the responsibility of management to staff accordingly. There is no excuse to deliver fries without the burger or a warm salad. I will think twice before returning to this location, particularly on a Friday night."