Red Shoes

"I ended up not buying anything there, but the lady who worked there was so helpful, kind and understanding. I recommend this store!"

"The store inventory is pretty good but I was disappointed in the customer service. I bought dance shoes for our daughter and told the staff member I spoke to I wasn't sure if my daughter was still the same size as the previous year and asked if I should bring her in to get fitted. The staff member I spoke to said: "Don't worry, if they don't fit, you can bring them back anytime." When only a few days later I came back (still carrying the receipt) I was told that they do store credit only even after I said that that was never explained to me when I asked about returns. This particular pair of shoes was $30 and as a working Mom I didn't appreciate losing that much money due to no fault of my own (and there isn't much to use store credit for since they only carry limited dance apparel items). Since the store is in the incredibly wealthy area of South Pasadena, this policy also smacked of classicism. If you want to support a small business with great customer service, I would recommend Gigi's Closet in Pasadena instead."

"I had a lovely experience here with the staff, in order to craft a perfect outfit for my daughter. Everything was clean, and we got out quickly with a lovely outfit. I would recommend this to anyone in the Pasadena or greater LA area!"

"Will not be going back. When a business lacks customer service etiquette, how do you stay in business? My daughter and I were completely ignored the whole time we were there. I understand the sales person was with another customer, but no one is that busy not to even acknowledge a customer walking in. A simple “hello” or”I’ll be right with you” is all it takes to keep a customer. Instead, we were flat out ignored. You lost our business that day and in the future."