Eyeglass Factory - Optical Store - Ventura

"I went here to get a new prescription and two pairs of glasses. I had an amazing experience!!!! Not only was the optometrist very charismatic and made sure it was a comfortable and not intimidating exam, but Daniel helped me choose my glasses and discuss which lenses would be best for me. He was very friendly and professional to all the customers who came in and was very thorough with the pricing and what to expect. My glasses were ready for pick up the next day!!! Not only that but I had added anti-glare onto one pair and it was unavailable in the particular lens I had picked, so they adjusted for me for free!! Very friendly, very passionate for what they do and helping us see again! They also offer free exam and glasses to children who need them! Amazing service in Ventura, would highly recommend!"

"Be careful! I bought my glasses from the Eyeglass Factory through a Groupon purchase. The add-ons at the store cost way more than I expected. For example, the Groupon price doesn't include lightweight lenses, and the store has multiple levels of lense, each one more expensive than the previous one. Their selection of frames for smaller adult faces is very poor, and also very limited in the frames that cost way more than the included level. After the glasses were made - - which took two weeks! - - I realized that my new frames don't even have breakaway hinges, which most decent frames have. I won't be back, and I'll warn friends and family to visit the store and ask LOTS of questions before wasting their money."

"The Doctor is great! The kids & me love him 5 ⭐️ s for him!! But the prices can get high with the add ons!! and sometimes they have good customer service sometimes they don’t.. I’m unsure if it depends on their mood.. Great part is that you can get express service & get your glasses way sooner than other places, maybe it’s the convenience fee we pay.."

"Mari was incredibly helpful and her customer service outstanding. She went above and beyond to help me and even to calculate all the different packages and specials so I could make my choice. Incredibly helpful and patient. I couldn't find a glasses I like and she comes out from the back and boom there they are she had them for me and those were the ones. I had an amazing experience here love my glasses would definitely recommend and I will be back."

"Sergio and Tyler were both amazing! Replaced a pair of frames that I bought there that were not working for me. and were extremely helpful, patient and knowledgeable about the issues I was experiencing. Great service for what could have been a terrible experience elsewhere."