Mullahey Chrysler Dodge Jeep Ram

"Worst dealership/service. Specifically Tyler Henry Service Advisor. We took our RAM 1500 in to get an oil change and there was a humming noise when we accelerated. The initial inquiry to be looked at was the humming of the engine. Our appointment was at 9:30 AM. Around 3:00pm we called asking for an update. They said that they have not looked at it yet. They call around 4:00 and say that it is due to the tires and that we needed to take it back to the place we got the tires. Granted they had no problem charging us almost 300$. Took it to the tire place and their tech ran diagnostics and stated that our tires are fine. Went back to dodge dealership and again Tyler stated that they ran diagnostics, and that they will not even look at the engine until we take care of the tires. Again, we said it isn't the tires and the initial inquiry was about the humming of the engine. Tyler was incredibly rude and when we questioned about the services performed he said "If it is on the paper, then it was done." We even had him come out and check out the tires himself and he claimed that they were uneven. Spoke to an office manager who was more helpful and had a tech ride with us so that we could show/tell him what we are talking about. Low and behold, the tech heard the humming noise and confirmed that it was something wrong with the engine. So either initially they did not even look at the truck and falsified the documentation at our first appointment or the tech that worked on it was grossly incompetent. UPDATE: Once they did the proper diagnostics, it turns out that we needed a whole new transmission. Thankfully we pushed for them to properly diagnose it because we were just under the powertrain 50,000 mile warranty. Had we left and our transmission went out, we likely would have been outside of our warranty."

"Hands down worse service I have had in my life these people are criminals. Had my recalled water pump go out on vacation in December. Found out from Mopar that it was recalled 2 days ago. Was told by Mopar to take my truck to Mullahey. Made an appointment for January second to fix the hubs on my truck I wrecked when I lost control from my water pump and belt breaking. When I got there I was told that no one wrote my appointment down so I had to come back on the 5th. When I asked if it would do more damage to my truck drinking it home and back they said if the ABS light is not on and I am not experiencing and steering problems I will be fine. On the 5th while driving down 47 my front axle broke. This repair capstone $7,600 for a 2016 truck I paid $68,000 for, all because Mopar didn't tell me about a recall and Mullahey decided to over book thief appointments. The repair was supposed to take 10 days took 18. I had my oil changed before I left on vacation, and checked it when the water pump went out. It was full when I dropped it off to Mullahey and had never been low in the 2 years I've owned it. When I picked it up it was completely drained of oil. Luckily my dad did not trust Tom and had me check. When I went in and told my service rep Tom he said wow your truck is burning oil. IT BURNED 2 QUARTS in 17 days of sitting in their lot. I took my truck immediately to jiffy lube and no leaks were found but they wanted to know how I went threw so much oil in so few miles, and asked if I drained it. This place is full of crocks and cowards that will slime you out of any penny they can. Then they will drain your oils so you break down on your way home and are forced by Mopar to go back for repairs. Mopar told me to sue them because of their negligence. Make sure you check for tampering if you use thief service and call multiple times before going to an appointment, as they don't care that you are driving 50 miles to see them if you didn't buy your rig from them they will turn you away. After loosing control on the freeway twice in two weeks I wouldn't buy a postage stamp from these crooks. Since writing this review I have had numerous people come to me with the same or similar issues. There is a reason that there are so many other machanics in Paso I’d be a fool to even step into Malehey again. CROOKS Edited: I attached pictures of the where on my. Tire after 5,000 miles. $350 a tire and the axle they put in on the front eats them up in 5,000 miles. Everything about this company is bad."

"I have a 2022 RAM 2500. Over the last several months I received three recall notices. On a shopping trip to Paso, I dropped in to Mullahey to inquire about scheduling service. Tyler Henry greeted me immediately, explained the details of the recalls, and set up an appointment that worked for me the following week. I have a bit of a drive to the dealership and Tyler wanted to insure that a shipment of the required parts would arrive before then. I appreciated the consideration given to try and reduce my trips. He asked me if I would be waiting for vehicle and when I said I would, he made a note on the appt. Tyler had explained that he could not guarantee that all three recalls would be completed since one of them required an inspection before ordering a part. I appreciated the honesty and explanation. Upon arriving for my appointment, Tyler did not keep me waiting and my truck was into service within 5 minutes. During the two hour wait, Tyler kept my wife and I informed of status several times. The work was actually completed earlier than we expected and we had the additional bonus of getting all three recalls resolved in the one trip. Tyler is a good communicator and has a pleasant personality that make him very easy to work with. This guy is a great addition to the staff and the dealership service dept is lucky to have him."

"Incredibly great experience, so rare these days! Drove up to service, explained problem with truck engine, service manager went straight to vehicle to investigate error codes, called mechanic (Jake) who promptly assessed, had me drive to the service bay and spend about half an hour with diagnostics and temporary remedy so I could continue my trip. Declined pay, said was glad to help out. On departure, I had difficulty negotiating a turn due to the length of my truck and trailer, multiple employees came out, moved a couple of vehicles, and did so without hesitation. Made it home in time for an important event- extremely grateful - thank you all !!"

"Excellent dealership, great prices, friendly sales force, and zero up selling. I would not hesitate to recommend and will be returning for my next Jeep purchase. Mike, their internet sales manager, was excellent and very helpful."