Build-A-Bear Workshop

"Came in on 10/20 and there were hardly any halloween outfits for some reason. I asked one employee if there were more of the skeleton suits, referring to the ones on the two bears on display. She then says there are none for sale and thats that pretty much. I was disappointed but I was gonna head out without asking if I could purchase one of the ones on display. Another very nice employee overheard this interaction and said it would be fine that I buy it. As I was walking away, still close to the register, I hear her loudly tell her coworker that shes “too nice.” Very strange experience especially because they have always been great each time. I really appreciated the sweet employee, as she’s a great example of wonderful customer service."

"I miss the original layout of a Build-a-Bear establishment. The family for the last 25 years have over 700 bears. We stop going about 7 years ago plus when the Sacramento one closed down. But with this one still open we will return to our hobby of building the bearsm"

"Going in the middle of the day and middle of the week was great. Got two gifts i needed and got everything done pretty fast. The staff at the Fairfield one was so sweet and helpful"

"My toddler got her first build a bear (unicorn of course). My older daughter picked one with accessories. Great deals on this trip . The staff were very helpful. They were not overbearing and let us take our time. It was awesome being able to use the wash station again and was extremely clean which is great since my toddler loves being on the floor ."

"Staff were pleasant and helpful. Store was clean and stocked. Bathrooms in store were closed. Took my girls for their birthday bears. I think a lot of it is overpriced for teddy bear clothing and accessories."