Kids N Cribs,

1741 Contra Costa Blvd, Pleasant Hill, CA 94523, United States

"Absolutely horrible experience. The lady that shows the stroller is extremely rude, and definitely looks like she doesn’t want to work there. Save your time and go somewhere else! Cute store but with the horrible customer service I’d never go back to buy anything!"

"Horrible customer service, was not greeted upon walking in or acknowledged in the slightest. She was helping a couple which I understood required focus but just a “Hey I’ll be with you in a few minutes” would’ve been polite, especially since we continued to linger near the strollers so it was clear we were hoping for some help. Stood there and tried walking around a bit and the worker continued to not acknowledge us when we just wanted to view the strollers in hopes of buying (we stood there and waited because there were many signs stating you cannot touch the strollers without assistance) so we walked out. Never coming back or recommending this store to anyone I know, this is why people shop online now."

"After multiple emails and phone calls, I have been unable to get an update on an order and a credit on my account for over 9 months. I seriously think this place must have gone out of business and I will never see my furniture or be able to apply my credit :("

"I placed an order over two weeks ago. I never received an online confirmation and no one has answered any of my emails or calls. I am completely in the dark and they have taken over 400 dollars. Terrible customer service! I want my money back! Update: Instagram messages were ignored and I did in fact leave two voice messages and send over an email as instructed via your voicemail and website. It should not take a negative review to finally have a claim/purchase researched. In addition, as a paying customer, I should have received a call/ email discussing why I never received a confirmation email, what issues occurred with the order, and what to expect moving forward. Instead, I received an unprofessional response to a valid complaint. There was no accountability taken. Customers beware when purchasing anything from this vendor online."

"Awesome family owned business, Mike and Antonette were amazing. My wife and I went window shopping for a rocking chair. We were promptly greeted and were allowed to walk around without any sales pressure. We went back a total of 3 times before deciding to buy. We priced shopped other stores and online. This was the only store we were able to test drive the items and get a knowledgeable sales person who helped us make our decision. They also helped us understand the difference between strollers and car seats. Reasons to buy here: amazing customer service, offer local delivery at reasonable price, extremely knowledgeable of all their products, only required half of total cost as deposit, Antonette is car seat installer certified"