Sansei Japan

"I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS PLACE SUCKS!"

"Located in the food court at Stonewood mall. Ordered the teriyaki chicken, the meal was tastless and terribly presented. The chicken was flavorless, the lettuce on the salad had gone bad it looked brown and w darker spots on its leaves, the California rolls were not fresh. I complained and asked how he could serve such a salad but got no answer from the chef. Would never try again"

"Avoid this place. Teribble..rice was soggy and the meat looks undercooked. They top the meat on top of the rice so im not sure if thats what caused it to be a soggy mess but...5 bites...i had to throw it away.."

"My first time trying this place and the food was pretty disgusting. The rice was undercooked and slimy and some of the shrimp was not cooked. They rush to get the food which makes sense why it looked like that. They do not take the food back, even if you show them that you barely touched. I asked for a water and when the cashier placed it on the counter, someone else grabbed it and they put it back. When I saw this, I asked her to give me another one and as soon as I walked away, she started speaking in Spanish basically judging me because I asked for another one. I understand Spanish and there is no need for that. Everyone has a reason why they don’t want to be touching or grabbing things that others have touched, especially during this time with covid."