Steve Madden
6600 California 27, Los Angeles, California, United States
About the Steve Madden
Steve Madden is a renowned clothing and shoe store located at 6600 California 27 in Los Angeles, California. Offering a wide range of trendy and fashionable clothing, shoes, and accessories, Steve Madden is a go-to destination for those looking to elevate their style. With a reputation for quality and on-trend designs, this store is a must-visit for fashion enthusiasts in the United States.
Photos of Steve Madden
6600 CA-27, Canoga Park, CA 91303, United States
Opening hours of Steve Madden
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Steve Madden
"I had an unfortunate experience today with Jen the manager. Last week we purchased two pairs of boots and asked about their return policy (to ensure we could return the boots if we decided not to keep them.) I went today to return the boots and Jen the manager proceeded to tell me that there was a maximum daily returns at 200$ (a policy that was not mentioned at purchase, or written on the ‘returns policy’ at the desk). I asked her why it was not mentioned at purchase or on the poster at the desk and she continued to blame ‘corporate’. After 10 minutes of back and forth she agreed to do the return of the second pair and said she would have to do an ‘incident report to corporate’. Jens attitude was abrasive and rude, and included eye rolls and tuts. She was extremely unprofessional. I will be lodging a complaint via Steve Madden about her attitude and behaviour."
"I went to the Westfield Topanga location on a Wednesday and the sales girl informed me that she could have the shoes I wanted shipped to my house since there was only one pair in store and it had some damage. The employee told me it would be 2 day shipping repeatedly but I was never sent any sort of tracking number or email confirming my order. On Monday I called the store as the shoes should have already arrived at my home according to what I was originally told. The employee on the phone said they hadn't even been sent out yet and that they would send it that day with 2 day shipping as they now had the shoes in store. I was told they should arrive on Wednesday. I called again on Thursday only to be told they hadn't been sent out until that day and would arrive on Friday with 1 day shipping. On Friday I called again and the person I spoke with told me that "as I had been told yesterday" the employee from the day before had attempted to speak to FedEx in order for the package to arrive by Friday but it would be arriving on Monday, meaning the person I spoke to on Thursday wasn't honest about what day my shoes would arrive. My shoes did arrive on Monday but that was 12 days after I ordered them meaning it was 10 days later than I had initially been told. The shoes didn't arrive in time for what I needed and I had to spend an entire day looking for something else last minute so I returned them. The entire reason why I was looking for my shoes in advance is that I was trying to avoid this and ended up in an uncomfortable situation regardless due to the overall awful service I was provided. I don't understand how my order was messed up so badly and I'm upset that I was lied to 3 separate times. It was my first time shopping at this store. It was frustrating and stressful when it should have been very simple so I wouldn't recommend ordering anything at the store unless you have plenty of time and are willing to keep calling for updates. I'm disappointed I was strung along that whole time in order for them to keep the sale when they could have been honest about when the shoes would arrive. If they had been honest I would have gotten a heads up to look for another pair of shoes sooner and I may have even decided to keep the shoes (which arrived late) since the main reason I returned them was the terrible customer service."
"I was given a pair of shoes that were already in worn condition when purchased. I was unable to wear the shoes to the event I had , so I decided on returning them. The employee refused my return claiming I had worn them, which I had not. I asked for a manager and she claimed to be one. Then she claimed her manager was not there, and to come back in an hour. Which I was ok with, but this was a lie her manager was there. The number they initially provided me to call was their direct phone number , and when I went back they refused to give me a general mangers phone number. They provided me with a customer service number that after being on hold for 2 hours never picked up. Disgusting customer service. Employees and managers are liars, never shopping here again."
"I place a order and they didn't not email me to confirm it was ready. After 3 days they email me to cancel because I didn't no no pick up the other I went the nextt day on Sunday business ahorras indicate they where open and at 10 and I wait until 11 just to find out that they sold my item to some else. I call for 2 days and not one answered"
"I always get my shoes from them and we all know it’s not a cheap material comparing it to it’s price which is more on a higher range. But I can definitely say they hav good quality shoes for all types."
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