Tillys,

27027 McBean Pkwy, Valencia, CA 91355, United States

"Came in earlier today when they had a very small amount of people. A female staff member told us they didn’t accept any payments expect cash so we left. We came back after getting cash from an atm and they now accepted card. Not sure if they just wanted us to leave or it was actually true. Girl at the cashier with bold eyeliner was very rude. I hate to think my bf and I were treated this way because we are POC. Either way it’s unacceptable. Love the clothes but won’t be back because of how unprofessional our first experience was."

"Annalisse(assoc. #097946) did an amazing job at helping us out with our difficult exchange. I bought some items online and they didn't fit as I pleased. She was super helpful and I will definitely be back to your location for future purchases. Thanks again. -Jon"

"Greeted by staff. Asked what I was looking for that day. Then helped me find what I was looking for. Great customer service all around. Found a VANS sweater and t shirts for my niece birthday, thanks."

"We went in to shop because a friend of my daughters got a job at the store in Valencia. We waited for him to check us out when his manager made him take a break and someone else took over. Fine...no biggie. But then, the manager "yelled" at him in front of me and other customers about procedure. I went to the manager, "Billy" and apologized for making him take his break late and explained we requested him to check us out. He then raises his voice to me that "policy is policy". I said what about making customers happy. He said nothing. I explained I am not related to this person and just a friend who is here spending money BECAUSE this employee works there. He continues to raise his voice at me and was rude. I told him I was going to complain to the District Manager about his attitude and rudeness. His reply was "Whatever". Really? Who manages this way. I will never support this company again. I would advise you don't either. And if your teen needs a job, don't work at this place because clearly they don't care how managers are treating our next generation. Sad. I used to like Tilly's! Oh...and I called the District Manager to complain...no call back! DON'T SHOP HERE! I am treated this way as an adult!"

"Went to buy a pair of Levi's. Had one pair left in my size the had some small stains on them. One of the workers said they would give me a 10% discount for being damaged. When the manager came over, she said that the jeans were fine and had an attitude about it as well, when you could clearly see that they were damaged. Tillys of Valencia proves my point that customer service is a lost art. Customer service does not exist anymore, just rude people with attitudes who don't appreciate there job. Tillys of Valencia is a prime example of this."