Crate & Barrel

"Condescending sales people. I see people keep giving the same feedback but it seems it is never getting better. Asked a male salesperson if the upholstery on a couch could be replaced in case it gets damaged, and he was so snappy and said "it never gets damaged" without any explanation. He just stood there staring us without saying anything until we left feeling uncomfortable. I could easily tell he didn't want to deal with us. Apart from his condescending manners, how can he be so sure an upholstered sofa with tweed will "never get damaged?" Is that an accurate information and is he allowed to say that as a sales person? After reading other reviews, it seems there is a pattern. I happen to be a person of color and this salesperson was so kind to a white older male picking out some table linen. I really hope that is a coincidence."

"C&B has reliably nice furniture for its price point, but I just had the most disappointing customer service experience here today at the new location. Not sure if it’s inexperienced employees or holiday stress, but all 3 employees we interacted were condescending and unhelpful. I came in to seek help with a personalization order (Christmas stockings) that was really sloppy and a gift card issue - both of which the manager claimed they couldn’t resolve in-store and told me to call customer service. When we’ve had similar issues at Pottery Barn or West Elm, store associates either resolved right away or would expedite our issue to customer service themselves. This manager just gave me the customer service number on a post-it note! Stocking issue - When I tried to get help with the Christmas stockings, the first employee I went to, Ken, condescendingly told me I had ordered it wrong and that I didn’t select the right option. I went to another employee for help after I double checked online and confirmed the info Ken gave me was flat-out wrong. The second employee went back and forth with me for a bit before pulling a manager over. The manager Daniel then came by, took out his little ruler to check the measurements, and confirmed the embroidery sizing on the stockings was inconsistent. He then said he couldn’t do anything and we needed to call customer service instead. Gift card issue - I couldn’t see the scratch off pin # on the back of a gift card so I couldn’t use it for online purchases. I decided to go into the store for help because that’s where the gift card was issued to us. The manager was able to tell us how much was on the card and said we could use it in-store since it would swipe. We select an item to purchase and, lo and behold, the card doesn’t work at the register. He then tells us to call customer service online because “they can look this up faster than we can.” I’m really looking forward to wasting time on the phone because the store was unable (or unwilling??) to go beyond trying to blame us for these issues. My husband and I left in utter disbelief at the unapologetic tone of our entire interaction here. They treated us like we were out to scam them over some non-refundable personalized Christmas stockings. Go here for simple returns or curbside pickup only because the staff doesn’t seem able or willing to do anything else beyond that."

"Nice location, clean, beautifully organized and decorated. The employees are very nice and helpful. The only thing that sucked was that it's smaller than their original store. Not their fault I get that everything's online so no point in them having a huge store."

"The staff that brings the furniture out for pickup are friendly and efficient. The sales staff are friendly, with the exception of one condescending individual. I took off two stars because on one of the hottest days of the year they had the air conditioning going and had the door to the outside opened. When I mentioned that it was wasteful of energy to keep the door open while the air conditioning was on and needlessly added to carbon pollution, they said it was store policy and indicated that they otherwise didn’t care about our environment."

"Very very expensive. But good service and expansive store. You are doing good drincc you are doing good I was that you that you have to be there by a car. You are doing good I was you have to be a member at least. You are doing good and I will get back with the kids but you have a great day at school only thing that I have a meeting in my. You are not on the list and the. You are not a good idea I have been in the hospital since the beginning I was wondering what a beautiful. What I can find a way I don't have some. What I can find a way I don't want it is not the Bart is."