Arhaus,

186 W Hillcrest Dr #34, Thousand Oaks, CA 91360, United States

"Work with Bridget here! She went above and beyond to assist me in finding the perfect sofa. Just amazing customer service and super helpful."

"This company is an absolute disaster. I ordered a pricey dining table nearly 2 years ago, and it's been a nightmare ever since. First off, the delivery took ages, even though they claimed it was in stock when I ordered. When it finally arrived, it was damaged all over. So, we asked for a replacement. The second table arrived 8 months later – and guess what? More damage, worse than the first one! Obviously, we sent it back. The third attempt took another 4-5 months, and while it wasn't perfect, we gave in. By then, the table's value had plummeted. Our options were basically reject it, wait endlessly for another, or take a measly $650 credit. We went for the credit. Fast forward 3 months of endless calls to their concierge department for our promised credit, and I get a collections agency letter for that very credit! Let that sink in. They take 2 years, 3 tries to deliver, promise a credit, then don't deliver, and turn the credit into collections. Despite talking to Ginger, Tammy, another Tammy, Sonny, Jada, and others, I've gotten no help. Not one call back, not an ounce of effort to fix their mess. I'm owed $650 and today, guess what? Another collections letter! This company is a playground for crooks and incompetence. Anyone who can't see the issue despite all my evidence is either dumb as a rock or plain shady. Don't bother with your canned "we're sorry" response. If you dare to challenge this review, give me your info. I've got proof for every word. Spare me your love for customers; your brand is trash!"

"I absolutely love this place. They always have very unique things and I love my Ubud console I bought from them. Bridget did an amazing job answering all of my questions. She even went and took all sorts photos of the console table I got to make sure I really knew what it looked like and that I loved it. She made the whole experience fun and easy from figuring out what I need to placing an order to helping me with a different order. I would absolutely recommend this place and to ask for Bridget if you have any questions."

"I used the online chat system and by pure luck got to work with Bridget at The Oaks location. She went above and beyond to make sure all questions were answered and my order was placed quickly and efficiently with her. She kept me up to date while waiting on the furniture and was super responsive. Shipping was so quick - mind blowing in these times! Purchased 2 bookshelves and a rug- the quality seems to be great and the items are so unique. If you need anything, request Bridget at Arhaus The Oaks because she is phenomenal. Not only is the furniture wonderful, but her customer service has made me an walking Arhaus advertisement!"

"My husband and I have been extremely happy with our Arhaus experience! With the exception of our kitchen, we have at least one piece of Arhaus furniture in each room of our home. Our living room, family room, and master bedroom are entirely filled with Arhaus furniture. Our design consultant, Christian, was very talented and knowledgeable of Arhaus product lines and fabrics. We did a lot of custom upholstery items, and they all turned out beautifully. Arhaus furniture is high quality, and the company stands behind their products. In the warehouse, before delivery, a large ottoman we ordered was found to have a crack in one leg. The warehouse called me before installation to inform me of the problem and insure me that a replacement piece had already been ordered. They even have a concierge service which followed up with us to insure that we had a positive experience. We am recommending definitely recommending Arhaus to others."