Pilot Travel Center

"Facility is clean, but couldn't get a shower there at 5 am. Five + showers empty, talked to the manager, she said shower person was busy, so I wait 10 mins, only I see them having a nice chat, while I am waiting. Just in case any pilot staff ever read this. Many of us drivers are working very hard, and long hours, on deadlines, it's a big waste of time for us to pull into your facility if we can't fuel, or shower. Five+ showers empty, and no one addressing it, while we waste our time, and you enjoy your nice chat, not acceptable service."

"7 drivers waiting on showers in front of me and the system keeps calling the same few nbrs over n over for awhile NONE of these drivers showed up to shower. I asked 3 employees how long does it take b4 it ll skip the driver who doesn't show up n move on to the next in line....1 employee told me to ask another employee, 2nd employee said it takes a hour. I repeated again cause clearly it shouldn't take an Hour for a driver to show up for his already reserved shower. And employee looked at me like he had zero clue what I was talking. about and then saod..I DON T KNOW. I them asked the 3rd employee who was cleaning showers and GUESS WHAT....yup u guessed HE DIDNT KNOW......LOOK stop hiring idiot....if a customer askes a question employees shd be knowledgeable and if not they shd got find the damn answer....7 drivers are sitting here tired n dirty but your system won't clear out the drivers who haven't showed up. Last time I stopped here (EDIT) my shower finally was available and I took my shower. After finishing however I realized they did not put towels in my room. I opened the door a few times to see if the cleaning guy was nearby but no never not once, SO I had to put my DIRTY clothes back on AFTER SHOWERING in order tongo and find towels for myself ......this place is a joke. Wil never stay again... TRUCKERS DESERVE BETTER SERVICE!!!!"

"Polite and professional cashiers, store was the cleanest pilot I have seen in a while! Showers clean and food buffet was emaculant! So impressed! Thank you Pilot! Truck drivers really appreciate good service and clean facilities! Thank you!"

"Convenient location, but very filthy. Good selection of snacks and drinks. The first self-checkout I’ve seen in a gas station. Good pizza. Plenty of tables to sit for a minute. Not a lot of pumps. They just need to do some serious cleaning!"