Smittybilt Depot 400 West Artesia Boulevard, Compton, CA 90220

"On 6/9/21, I ordered the Gen2 rooftop tent from 4wheel parts. The tent arrived 6/12/21, the box was not damaged however the rain cover had two holes in it. I contacted Shittybilt on 6/17/21 requesting a replacement, they stated they did not have any replacements in stock however they continue to sell rooftop tents. To date (11/18/21), 5 months after purchase I have not received a replacement. I would not recommend this company unless you prefer poor customer service and a company that does not back their products."

"Less than a year ago I bought an XL rooftop tent. The straps that go over the cover have become frayed due to the wind while driving. Spoke with Ricardo at Smittybilt and he said he will get them out today and I will have the new ones tomorrow. Very pleased at the easy process. I will update this review after the straps come in. Straps arrived on 8-1-19 (a couple days later). Still very satisfied with customer service. Thank you Ricardo! Highly recommend the entire company!"

"I ordered the wrong seat covers and called for an RA - I was on hold for way too long. I then sent sent 2 email requests for an RA and nothing, its been over a week. I'll sell them on eBay. The price was so good I was willing to place another order for the correct set before sending the others back? Not sure I want to do that."

"I'm pretty sure this is the correct location to post this but seeing the unfortunate reviews below its hard to tell. If Ivan in customer service is here than I'm in the right place. It took a while to get to talk to someone about my concerns but once Ivan got on the phone it was all good news. I had a weird and I'm sure confusing situation with a winch and controller that I bought from Amazon last October. I asked if there's anything i could do to get it figured out. Ivan checked with his manager and got right back to me the next day with the best news I could've hoped for. So far i love my smittybiltx20 winch and wouldn't hesitate to buy another one when the time comes."

"IIt seems to be the consensus that Smittybilt Depot has poor customer service. VERY TRUE. ON their site they have a price match guarantee. They would NOT honor a legitimate match. Provided the website with the price and was told that the price I indicated was below “retail price”. I assisted in showing him the site that listed the price and he said. “I am on the page but I only see the list price and not the sale price”. He simply “could not see” the price that was listed on the page, therefore could not honor the price. Look at the reviews here...will they be in business in another year? I’m taking bets they will not."