Cold Stone Creamery 30628 Benton Road, Winchester, CA 92596

"Great ice cream! I’m just so confused how a business can have people pay $10+ dollars per ice cream (a family of 4 you aren’t getting out of there for less then $30), and then they have no tables or chairs to eat the ice cream? We came in recently and ordered our ice cream, to turn around and be surprised there were zero places to sit? So weird. We won’t be coming back which is a bummer because the ice cream was great."

"Staff was very nice but this tiny portion for nearly $5?! Yikes too expensive"

"If you go inside and order in person -they are so nice and helpful. The Ice Cream is amazing. However, if you order on line for pick up or delivery- the website changes Oreo Ice Cream into 2 Oreo Cookies! I recommend going in the store to order."

"We parked in front of the store attempting to place the order through the all. Then tried online. It was a large order. After about 20-30 minutes of waiting in the parking lot for the ice cream, they called to let us know they were ready. These pictures are basically the exact same product we received. Immediately upon seeing the ice creams melted like this, we went back into the store requesting to work with them to fix it. Maybe they could fix the ice cream right away. Or give us a refund. We handed them the ice cream and waited. They came back out and denied us a refund. They gave the ice cream back and gave us a card to call the manager. The call with the manager was such a frustrating experience. He was asking where was the ice cream when we got it. Explaining how ice cream works and why it melted so fast. He kept trying to make a point and we just wanted this problem fixed. I am giving 2 stars because he actually ended up saying he'd give us a new batch of ice cream when it was convenient for him. But we were sick and unable to make it. I asked if we could do it another time. He has yet to respond. We used to come here a lot before. Very unhappy with the way this turned out."

"Love the ice cream and iced coffee drinks, lots of flavors to choose from. The store is clean but I knocked off two stars for customer service. The girls working behind the counter were not friendly at all. No smile, no thank you, nothing! I said thank you to both girls and didn't even get acknowledged at all. I would've been fine with just a quick smile or really anything. Work on the employees and teach them how to interact with the customers and I would give them 5 stars."