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Big Brand Tire & Service
6100 West Manchester Avenue, Los Angeles, California, United States
About the Big Brand Tire & Service
Big Brand Tire & Service is a reputable car repair and tire store located at 6100 West Manchester Avenue in Los Angeles, California. With a focus on providing top-notch service and quality products, this institution is a one-stop shop for all your automotive needs. Whether you need a routine oil change, tire rotation, or more extensive repairs, the skilled technicians at Big Brand Tire & Service are here to help. Stop by today and experience the difference of choosing a trusted name in the industry for all your car maintenance needs.
Photos of Big Brand Tire & Service
6100 W Manchester Ave, Los Angeles, CA 90045, United States
Opening hours of Big Brand Tire & Service
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 16:00
Reviews of Big Brand Tire & Service
"Monday, March 4 2024 was the first time I ever did business here and when it comes to big purchases, I have a lot of questions. I was satisfied with the professionalism and straightforward answers I received. I purchased a new set of four tires and had an alignment. It is important to note that if your vehicle is out of alignment then they will let you know it needs to be aligned. If you choose to opt out and not get an alignment, then they have to note that on your receipt and it could affect the warranty. So when you are in the market for a new set of tires, you may want to add a hundred dollars for an alignment. Yes, it is expensive, but at least you know that you're vehicle is properly aligned and the money you spent for those new tires is worth it. Bad alignment causes the tires to be worn down and out very quickly and you'll be back for another set of new tires sooner than you have to be. I was satisfied with the price of the tires altogether and I would recommend coming to Big Brand Tire and Service! And that warranty is good at all Big Brand Tire and Service across the country and that's what counts. Thank you and I'll be back!"
"Above and beyond! No need to even think about where to go. Our car was parked in a lot while on vacation and we came back exhausted to a flat. They repaired the flat and didn’t charge us a dime. We of course tipped but our gratitude for their honest work and kindness goes beyond measure. Not many businesses out there these days who do that. Take your business to them, they deserve the support and you won’t be disappointed."
"I found them online and went through the scheduling process online, which I thought was pretty smooth. I pulled into their property from the main street, followed arrows on the ground into a free space in the garage (assumed it was like Jiffy Lube). One of the workers comes over, and aggressively comes up to my window and says “what are you doing here”. I said I have an appointment, he was visibly angry and told me “you can’t be here, don’t pull in here”. I said I didn’t know where I was supposed to go - there were no signs. I said “my bad I didn’t know”. The guy was super aggressive and stared at me as I backed out. I went to the front of building, and told guy at the front I was here for appointment. When I said his mechanic yelled at me he blamed it on “corporate” and that it’s "not like jiffy lube where you pull in"… As if I’m supposed to know any of that? I said they should get a sign to tell customers and again he said “corporate won’t allow it”. No apologies for the weird interaction in the garage, and he was very unfriendly as well as I filled out paperwork. I had booked online, and there was a detail of charges when I booked the appointment. So when the guy at the front asked me “did you want purchase alignment” it surprised me. I was replacing 4 tires, so how do you install 4 tires without aligning them? I saw online there was a Wheel Balancing, so I assumed that was what it was. But not the case, he said “you need alignment for you to drive straight”. So I felt bait and switched, as it was another $125 because no one in their right mind would ever install 4 new tires and not align them. Why would their online checkout not include that info? Overall, very poor experience from the minute I pulled in. Employees are visibly unhappy, aggressive and have no customer service skills. And the extra $125 I wasn’t expecting was the cherry on top of the poor experience. Not what you want when you are spending almost $1000 on new tires. When I picked up the car a few hours later, the driver’s seat was dirty, and they didn’t include the 4 valve caps on the new tires (inexpensive but a headache and shows you how little they care). Do yourself a favor and go somewhere else."
"what a great shop! after having horrible experiences at other tire shops, Daisy at the westchester location was a breath of fresh air. she helped me get my everything checked out and situated smoothly. she also gave me lots of useful advice and answered all my questions. I left feeling very knowledgeable about my car and how to move forward with everything. thank you daisy and everyone at big brand tire for wonderful service and helping me get my car good to go :) i will be coming back to this location in the future!"
"Was highly recommended by my son to have my tire checked after realizing my tire had a nail in it. Had 2 back tires replaced. Customer service was A plus, even though they were super busy when I had initially walked in, the replacements of both tires were fast and efficient and AFFORDABLE."
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