The Coffee Bean & Tea Leaf

"The coffee was great. The servers were a little rude. Not in the sense that they were mean, but sometimes gen z kids need to learn proper etiquette and not treat everyone like a peer. A little more respect would be cool."

"Had a very negative experience Friday after ordering coffee and food. Staff do not smile and welcome the customers. Just a regular coffee came after 10 minutes and the young guy said they don't have the croissant we ordered after 10 minutes without even saying sorry. The coffee came cold and when I told another girl who work there, she seemed annoyed then turned and said "will take 8 minutes" while walking away. I try not to go there because of similar experience I had in the past. The coffee was cold last time I visited there also and same kind of attitude staff showed without any apologies. It's the management issue and lack of training I believe. I own businesses and if my employees behaved in such a manner, he or she would be immediately disciplined, needlessto say. I'll never go there and will tell others as well. The corporate office must take a closer look this store. Very disappointing!!!"

"Love the coffee, not corporate office. Firstly, you can not talk to a live person. Phone system gives you the run around and eventually tells you to leave a message and they will get back to you. Lol! Secondly, they rip you off with your points and blame a glitch in the system. Make sure you get a receipt so you can try and get your points through corporate which is online only. Lol! Thirdly, I discovered that the company sold out to foreign investors in 2019 and now I understand why customer service sucks. It's definitely not the same company I remember. Another American company destroyed by greedy foreign money grabbers. Final nail in the coffin, received email letting me know that I am one of 60 people who won free regular cup of coffee everyday for the rest of the year only to find out that it's a glitch in the system and I am not. Nobody has won and the company will be sending an email to people that it's a glitch. I am so disappointed and done with Coffee Bean and Tea Leaf! Save your money and make coffee at home. These foreign investors come here and buy up wonderful institutions and destroy them by abandoning the policies and practices that made them successful and instituting their business practices in the name of higher profits resulting in poor customer service and decline."

"Just went through the drive thru asked and was confirmed intercom cashier regular iced latte oat milk 3 seconds liquid sugar. Only to discover and on the freeway NO SUGAR. In the future please cut the employee chatter focus more on better customer service."

"The drinks are delicious, I actually like their coffee more then Starbucks! But their service isn't! Took a while before someone actually acknowledged i was standing there to order, they didn't even apologize for the waiting or had any costumer service behavior. Sorry but you guys should be a little more hospitable!"