GameStop

"Sold me a broken PS4 controller. And the only way you could have returned it if you paid for the $15 protection plan. It was a $60 controller."

"I've been to roughly a dozen different GameStop stores over the years, and the customer service has varied from arrogant and rude to professional and knowledgeable. That being said, our recent visit to this particular store on Madison in Murrieta was, dare I say, delightful, and I never say that. It's not often you walk into a store as a customer and genuinely feel as if the employees are happy and love their job and place of employment. Dealing with these two individuals was like was like hanging out with friends. They were so helpful and fun and knowledgeable. When we realized that they were out of stock of what we were looking for, they started calling other stores until they found a store that had what we wanted. Generally, I'm not one who enjoys shopping for anything, but this was a good shopping experience. From now on, this store will be my first stop when I'm looking for anything game related."

"No wonder everyone's going digital. Gamestop isn't what it used to be 5 years ago. Been awhile since I swore it off and switched to digital because of this crazy company and man did I make the right choice! Between the two workers not one said hello or asked me if I needed anything when I walked in. I was browsing for about 5 minutes looking to see if they had any Baldurs Gate 3 merch since it just came out digital on ps5 3 days ago. Figured back in this store's golden years they had a lot of collectibles. Unfortunately looks like those quotas have been given up, entire store is basically 90% yellow clearance and old Funkos no one cares about. Was curious if they'd ever address me, then I'd ask if there was even any BD3 premium $100+ figures I could pre order. But no, even though there were practically tumble weeds in the store and no GSTV playing either. I simply walked out. I wonder what store will fill their spot soon? They already filled up the "flagship" store in the mall XD"

"Adrian helped my bf and I last night for the release of Zelda & he was EXTREMELY helpful and knowledgeable. I was very happy with my experience at his store. I will be coming here from now on. Shame on GameStop for only staffing one customer service associate for such a huge launch! Adrian handled everything in an orderly and quick fashion. Thank you Adrian!"

"Excellent Sevice today. And gave my son a free poster for his 5th Bday. Now he is all set with the new Nintendo Switch game he wanted..."