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Pottery Barn
1415 4th Street, Santa Monica, California, United States
About the Pottery Barn
Pottery Barn is a renowned furniture and home goods store located at 1415 4th Street in Santa Monica, California. This establishment offers a wide range of high-quality furniture, decor, and accessories for every room in your home. With a focus on timeless design and superior craftsmanship, Pottery Barn is a go-to destination for those seeking stylish and functional pieces to elevate their living spaces. Whether you're looking to furnish a new home or simply update your current decor, Pottery Barn has everything you need to create a warm and inviting atmosphere. Visit their store in Santa Monica to explore their latest collections and find inspiration for your next home project.
Photos of Pottery Barn
1415 4th St, Santa Monica, CA 90401, United States
Opening hours of Pottery Barn
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 17:00
Reviews of Pottery Barn
"July 15 i ordered a $5000 king size bed w storage drawers. it's a huge item that had to be custom made and took 4mos to receive. i chose doorstep delivery but called several times to make sure i could be home to receive it since i work almost everyday. i was reassured each time i'd receive prior notification of delivery and be asked to schedule a day/time when i could be home. i never received an email, phone call or text but instead, 4 mos later i received a notification fm my alarm co that there was activity on my property. i saw men dropping off HUGE boxes in front of my door w no one home. i figured out it was the bed, called right away and at first the rep was appalled that this was happening. after putting me on hold, she then said i chose doorstep delivery but i told her that doesn't matter, i'm not asking you to assemble it, bring it upstairs or even bring it inside, you can't just drop off a $5000 custom bed w/no one home to sign for/receive it or even check the outside of the packages for damage. she connected me to delivery, i told them i won't be home til 7 and they cant just drop it off w no one home but i'd be home all day the following day. i told them i'm not going to be responsible if anything happens but they refused to pick it back up and deliver it when i'd be home the next day. this is outrageous, i just ordered a $200 coffee maker fm amazon that they wouldn't deliver without me giving them a code but PB drops off a $5000 custom bed with no prior notification, no opportunity to schedule delivery. i also ordered 2 small nightstands fm RH for less than $2000 that they won't deliver unless i schedule it. i wasn't asking for anything other than prior notification by phone, text or email and for an item that large and that expensive fm such a large co, you'd think they would have a system in place for that or at least have accommodated me after the fact but they basically hung up on me. WORST CUSTOMER SERVICE EVER."
"I love when an item I want goes on Sale! I saw the Galvanized 3-Tier Organizer and when I decided to purchase it for my bathroom it was on Sale. I almost bought several of them. They would make great cocktail tables to match the Rolling Cart!"
"Dont by couches from pottery barn! I purchased a couch for 5K and it was delivered with the feel of a brick. I was told to be patient while it broke in. I went back into the store a couple months later and sat on the floor model. It was night and day for comfortable. Customer service wouldn't even replace the cushions. They just told me to keep breaking it in. Staff was really nice. But dont trust the feel of the couches in there."
"I live adjacent to this location. Thus, I have been here far too many times. In sum, the store is beautifully laid out. Consistently, appealing to the eye. That said, the employees (including management), are inefficient, incompetent, and simply bad. It’s a theme at this location. Four years running. I simply wish the presentation matched the customer service."
"Worst shopping experience! I have been all over Los Angeles in search of my dream sofa. This is a huge purchase and commitment so I want to make sure I absolutely love it... that being said, I have a very thorough process and criteria for my research. I wished to sit peacefully but the sales people were hounding me and were uninformed. I wanted to move some pieces like pillows and giant decor out of the way for my reference photos. They said that was not ok. Then manager Tony came over in a panic saying it wasn’t ok to move things around, then proceeded to “mansplane” about how I should design my living space. He told me dimensions of the sofa that were incorrect. Terrible experience. I would not shop here or recommend it to anyone. This must be why people avoid stores like this and buy their sofas online."
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