Walgreens 210 Mount Hermon Road, Scotts Valley, CA 95066

"Drive up window closes at 1:30-2:00. Arrive at 1:22. Closed. No worries. I’ll come back a little before 2:00 arrive 1:55. Window doesn’t open until 2:15. Then pharmacist disappears for ~ 5~7 minutes. Comes back and still takes another 5-7 minutes…Really. 1st in line and I waste 2 trips 2nd trip still takes 30 minutes to get a prescription that’s ready?? Waste of time. Now 8 cars in line. I’m feel sorry for them. No more. Mail order From now on. And not from Walgreens now 1/3 price delivered. Same medication. Crazy."

"I am so grateful that this store is in walking distance from my condo.The staff is helpful, friendly and accepting in working with seniors. I know Walgreens gets a bad rap as a corporation, but the people here locally are working hard to provide personal service with good humor and understanding."

"Things can't get any worse at the pharmacy!!! Corporate should consider closing it until they can provide enough properly trained employees. If you have to wait a week to get an important medication, you shouldn't trust anything about that transaction, including the medication!!!!! I have gone to 100% mail order and it's amazing - very well organized and never late with delivery. If you don't have a mail order option my suggestion would be Rite Aid in Felton. They are very competent and pleasant - well worth the short drive."

"Something happened recently where they’ve reduced their hours to 9am-6pm every day. There also seems to be a huge lack in staffing and this has created huge lines and wait times. Two months ago it took them an hour to fill a prescription and today it is taking them over 3 hours. They either need to staff up or close this pharmacy down. Update 2 weeks later: Things have gotten progressively worse. Drive through line is stacked 7 cars deep each taking 10-15 minutes. Indoor line goes to the end of the aisle and customer turnaround is about 10-15 minutes. With the reduced hours this pharmacy can’t be giving out more than 100 people their prescriptions per day. Anyone who is using this pharmacy should file a corporate complaint so they either staff it up or shutter it."

"WOW- Waited 20 minutes in line at pharmacy two days in a row only to be told they would not serve me and I went without my eye medication the second day that allows me to see. Waited on hold more than half an hour only to be hung up on (happened twice). They cut hours without any advance notice and created a problem where the staff is totally overwhelmed and cannot service their customers. Horrible corporate decisions made by uncaring company. The staff is miserable and I’m sure they will leave their jobs when given a chance. They have just given the finger to Scott’s Valley and all their long time loyal customers."