GameStop

"So I want to start off by saying after many years of living near this GameStop, and having the quality of service go down,unfortunately after my last interaction, I cannot and will not shop here ever again. Let me start off by saying that I visited this GameStop January 10, 2024 to purchase an Xbox controller and my interaction with employee was good until check out. The controller that I wanted to get had a different price than what was advertised on the wall and even after reminding the employee of the price, i was told me he could not honor the price and immediately printed a tag correcting the price And I understood that it happens. Prices can be different and retail companies can correct the mistakes but even after that interaction I decided I wanted to get a controller despite that interaction. I wanted to get a Controller and had asked employee if they price match, the employee told me no and then corrected himself and said yes, but only if you’re a pro member, so with that interaction I walked away with without a controller because I realized I was not being told correct information and was turned away. GameStop policy is to price match and you do not need to be a member, and that the price match is done by the employee as long as it’s sold by any major retailer and not a third-party, which is understandable. So I did go to another GameStop to gather information I bought a controller and was price matched with no issues. I hope management can train employees of the store better because after this interaction, I won’t be shopping here again."

"Whenever I go here they never have what they say they do online. Every visit has been a waste of time. The folks working here are nice though."

"Really bad customer service! I just went to get new copy of a game and Herman the associate Really gave me the silent treatment Really rude when I ask him simple questions about the games I was trading. Basically while he was putting all the information on the computer I ask him one question and didn't respond at all then I asked him again and he didn't answer either! so freaking rude will probably never come to this place again If Herman is working at this store!! I worked st customer service for a long time and will never treat my customers like that!"

"This place was great!! We called before going in and the guy that answered was nice & helpful. We went to get the games we called about & some funko pops! The guys working there were all kind, friendly, helpful, informative & nice!! It's always nice to go into a store, be treated well & be offered help by everyone & made to feel comfortable!! This is not a common occurrence these days & I'm sure the holiday season is stressful for them but they all had smiles!! I never remember to go to this location when I do go once in a blue moon, my boys are grown now & we're no longer in the area, but I will from now on!! The grandkids & godson are older & we're ready for another round of gaming!!! Lol. Anyway, check it out. You will be happy you did! Thank you to everyone working there! You rock!!"