Jiffy Lube,

19480 Stevens Creek Blvd, Cupertino, CA 95014, United States

"Nice guys. There's no "first come first serve" emphasis, so if there's three bays, you're running the odds on your service order. I had to wait for two people that got there after me to get finished up before they took my van."

"Staff was super friendly and helpful. Went in for an oil change and tire rotation and they did a great job. Also thank you David for the great customer service!"

"Will be coming here from now on!!! Everyone was friendly & FAST, I mean no more than 15 mins. The young man with long hair and a cap at the front was very kind and informative without selling any nonsense. Applied all the discount codes he was able to. Couldn't believe it when they said my car was done after a quick convo! Recommending to everyone I can"

"Fair price, fast, very good service. But most of all, no unexpected jumps in the total price as well. I got what I ask for. Unfortunately a lot of oil change places are not like this. This jiffy lube doesn't try and trick you into spending more. Thank you. Will DEFINITELY be coming again."

"Disappointing Experience at Jiffy Lube Oil Change Upon arrival, I approached the technician near my car to inquire about the engine oil level and whether it needed to be topped off. I was hoping to get clarity on the appropriate level and whether it should be filled to the top. The technician responded rather dismissively, stating that they only fill it to about two-thirds of the container, which amounts to halfway. I suggested that they fill it to the top and I would be willing to pay for the extra oil. However, this seemed to upset the technician, who abruptly insisted on taking the car back to refill it. At this point, I requested that the technician explain to me the current oil level before proceeding, so we could discuss the need for additional payment. Unfortunately, the technician lacked the patience to provide an re-explanation and instead hurriedly offered to refill the engine oil. Sensing the technician’s frustration, I decided it would be best to come back at a later time. It was disheartening to be met with such aggression and a lack of professionalism from the technician, especially when I had never encountered such an experience at this particular location before. I have been a customer of this Jiffy Lube location for many years, and I have always found the service to be pleasant. It is unfortunate that the actions of one technician have tarnished my overall impression. I sincerely hope that Jiffy Lube takes this feedback seriously and ensures that their staff members possess the patience and willingness to explain things to customers. It is crucial to prioritize customer satisfaction and avoid confrontational interactions."