PacSun 2855 Stevens Creek Boulevard, Santa Clara, CA 95050

"Oh my gosh! Zoey is AMAZING!!!! I live in Georgia, and I wasn’t due to fly in from Atlanta until 12/1/2023. There was a jacket that I needed, it wasn’t in stock online in my size, but they had a smaller size in the store. I asked Zoey (oh my gosh girl if I spelled it wrong I am so sorry lol) if she was able to see if there was a large. At first, the computer inventory said that they had a few, and she was almost sure that they had more. She stayed on the phone with me, went in the back to see if they had it. She definitely had to search for it, but what stuck out to me the most was her patience. Anyone else would’ve said that it wasn’t available, or just wouldn’t take the extra 3 minutes to just look for this item. She was very polite, kind and sweet! You’re the best Zoey! Thank you so much from the east coast!"

"Very busy and full of cute clothes! However I had such a disappointing experience with an employee there today. Around 4-4:30 PM, a male employee with curly hair was working near the fitting rooms was rude to my sister and I. I didn’t know nor was I informed that one person can only be in the fitting room. A few moments after my sister and I entered the fitting room, the employee banged on the fitting room doors. I was in complete shock by the loud noise and that an employee would do that. I didn’t realize that he was referring to my sister and I. A few moments after, he did it again, except he added, “don’t make me repeat myself” with attitude! I cannot believe that Pacsun has employees who handles situations in this manner. It took me awhile after this to realize that he was referring to my sister and I. I was such in disbelief that he would come and approach us in that way, especially when the employee failed to inform the store policy beforehand. I understand that today the store was very busy and it might’ve been exhausting as I’ve had my fair share of working in retail, but this employee’s remarks and actions were unnecessary. I hope Pacsun can do a better job in training their employees on how to help their customers or even creating a friendlier environment for their customers."

"I had no idea what this brand is and would not have entered had not my teen dragged me in to look for something for her friend's birthday. I felt the employees were unfriendly. I am the type if you are nice to me I probably would buy something but if you are not, you won't see me again. So buh-bye."