Zumiez

"Racist worker about 5'10 maybe 5'9 long black hair and raspy voice called me and my friends racial slurs after accusing us of stealing (we did not steal). Since he has obviously been lonely his whole life, he decided to take his anger and pain out on us by accusing us and taking our phones. I did not at all feel safe around this man as my heart was racing because I felt in danger. We are just young teens trying to have some fun at the mall and this goofy goober decided to crash it. He "banned" us from his store but was nervously shaking as I am sure he has never confronted anyone in his life."

"worker maybe 5'10 dark/black hair with nerd voice (male) accused me and friend of stealing(i took nothing) called security on me, made racist comment about my asian ethnicity please get rid of him he took my phone to call my dad and tried to hold me in the store im a minor"

"It's pretty close at the home. The right things. It's usually at the stock at the inventory, the items. I love the skateboarding lifestyle. I've at the skateboarding professional since at the kindergarden. Thank you."

"Ordered a Deck through website, got an error. Came into store, and saw that the transaction had gone through. When I tried to claim it, the new cashier (girl) hassled me for 3 forms of confirmation and claimed it to be policy that they couldn't get around. I had actually found a deck I wanted to switch it out for and started a return/exchange. When I was ready to pay (more $ ontop of the 70$ I had already payed) the same girl said they couldn't run my work issued card because it didn't have my name. I showed proof to show that this card as given to me by my job and the immature cashier stood their and gave me a blank stare and basically repeated the same spiel 10 times saying it was impossible to charge my card since it didn't have my name. Even though I had already spent money in the store. After becoming annoyed by the total lack of knowledge and immature behaivor of the cashier, I asked her to get her manager (which she should have done herself) and when the manager approached me (women with buzz hair cut & tattos) she was EXTREMLY RUDE. She put HER HAND in my FACE and cut me off mid sentence saying "I dont even have to let you shop IN MY STORE and that its store policy to have a name on the card" She ended up letting me use my card. Since its a legit card with a pin number she went around the "policy". Why waste my time saying theres nothing you can do when there is a clear resolution and come up and claim that this HUGE chain store is "YOUR STORE" ? Imagine working as a Zumiez Manager and Yelling at customers about the store Being YOUR STORE? who tf does that... you work at a mall... This occured 01/12/2021 around 3pm"

"gen greeted me at the front door and was really welcoming and nice to talk to!! jasmine was extremely patient while i took ten minutes to pick out socks as well… thank you LOL! didn’t get their names but a dude w a beanie and girl w teal hair helped out too :) 10/10 it was fun 2 shop here"