Walgreens

"The manager said they cannot find my hold package with my 3 times of checking, even though fedex customer service told me it arrived 2 days ago. However, after I visited and checked with FedEx onsite office (spent 1 hr) and came back, the manager still insisted that she can’t find my on hold package. Until another employee came up, checked another place , and eventually the employee found my package, which I asked several times if you have another place to store my package to that manager, but the manager said no and refused to check for the whole time. After I got my package and looked for her, she disappeared somehow. I don’t get why the manager was doing this, and I feel insulted"

"The pharmacy is incredibly slow. Every time I go in - or drive up - there is a long wait. I don't know if it's because they are understaffed, but it's very wearing. I found the service at CVS much quicker. PLEASE address."

"This place is absurd. I’d say they have dysfunctional management or protocol. I was recommended by my OB to get the RSV vaccine in the 33 weeks of pregnancy. When I went there in my 33w they said they couldn’t do it until I reached 36w. Then I scheduled again and went there when I reached 36w, they wouldn’t give the shot again. They said you needed to bring your doctor’s prescription. Why this wasn’t pointed out on my first visit? You literally wasted me three weeks and now I still haven’t got the shot. Came here twice without getting the vaccine. BTW, RSV was suggested to given to pregnant women during 32-36 weeks. Still couldn’t understand why they refused me in my 33 weeks."

"The regular staff here are nice for the most part. The pharmacy folks, however, are so rude that I didn’t even bother getting my prescription and just asked my doctor to send it somewhere else. When calling to inquire about my prescription, they put me on hold and every 10 minutes would let the phone ring, pick up the receiver and then put me back on hold without saying anything. I’ve never experienced that before— I’m guessing they didn’t want to work past 8 even though they close at 9. Horrible."

"If I could go lower I would. This store has the worst customer service on the planet. ALL employees must hate their jobs and should just quit because it's so obvious they hate it. No one looks at you, no one wants to help, the store is dirty, when they do talk to you they treat you like an idiot, send you on wild goose chases or don't know what they are talking about. Why doesn't management do something or do they not even care? Totally giving walgreens a bad name, does anyone see your reviews? I originally went their out of necessity to pick up my daughter's prescription, waited in line and when I got to the front for them to help me, they took her name and info, looked in the computer then said they had to go to lunch so I would have to come back in 30 minutes. Really????? You've already waited on me and now you have to go to lunch? Wow. I am a business owner in Campbell myself and if I did that to my customers, I would NOT have any!! Finally received her prescription at 1 hour 10 minutes. I absolutely hate going in this store. San Tomas Aquino is better. Walgreens should just shut down this store, they are a disgrace to the Campbell Community!!!!!!!!!!! The pharmacy staff and man at the front of the store who does the cashier are ALL very rude and should be fired in my opinion. What the hell is the manager doing in this store, just collecting a paycheck?????"