Ise-Shima 21381 South Western Avenue, Torrance, CA 90501

"WAITED OVER 90 MINS. ONLY SERVED 1/2 MEAL DUE TO SLOW SERVICE. MANAGEMENT NOT HELPFUL TO RESOLVE ISSUES. Very disappointed with Ise-Shima and Miyako Hotel. My wife and I were excited for the renovation and reopening of Ise-Shima. We booked a table for 2 on 12/23/23 to celebrate her birthday and their grand reopening. We each ordered the $150 Ise Course to experience the best they have to offer. The food that we did eat was very delicious but the service was not satisfactory at all. We waited very long between courses, so long that 1 1/2 hours passed and we were not even served the main course. We expected to have completed our meal within 2 hours but we still had 5 more dishes including the main course that wasn't served yet. My wife and I made plans expecting the meal would be finished on time but with how long they were taking we had to notify the manager that we need to leave to make it to our other engagement. When I explained the situation the team went to check with the chef to see if there was anything they could do. The chef essentially said no, they cannot help because the food was not conducive to travel, they cannot pack it so I can take it with me. I asked if I could stop the meal early and they also told me no. The only solution they offered was to serve the rest of the courses all at once. The main course arrived we took a few bites but ultimately could not finish the rest of the meal because we lost our appetite after having to wait for so long. We asked the staff to please pack whatever we could take with us, it was only the fruit and tart dessert from the menu. Lastly we kept waiting for someone to come to our table to ask for the check but no one came. I had to walk to the front desk and ask them to please let me play my bill at the front. I paid the full price of $330 and was only able to eat half of the meal because the chef and the kitchen were very slow. The manager was not very accommodating or understanding of the situation and could only offer an apology as consolation. I'm very disappointed because I enjoyed Ise-Shima in the past and have dined at the Miyako Hotel many times."

"Great and super quick service! The fish and food are extremely delicious and fresh! Better than most Japanese restaurants in Torrance or Gardena!!! Must eat their chirashi!!!"

"Omakase - we leave to the Mater Sushi Chef's selection, we were well served with his artistic Sushi creations, and their excellent service. 13 course meal with soup and desert (green tea muse cake) not pictured. Each plating is like telling you a story of its own, but well connected like episodes, the tiny crab in the 2nd picture is actually eatable (crispy)."

"Loved it loved it loved it! The restaurant is beautiful!! We had an amazing waitress who recommended the beef appetizer,, and boy it was so good! Our waitress was very nice, and did a great job sealing in the 5 stars. The chefs cut thick cut sashimi, and made some killer Ramen! Everything we ate was absolutely delicious! This is my favorite hotel to stay in when I go to Los Angeles, and because of the restaurant and the amazing showers, it's the only place I will stay. The rooms are spotless, and the restaurant is just as clean! Easy 5 stars! Thank you everyone for great food and service."

"Visited Ise-Shima while staying at the hotel. It’s pricey but authentic and reminded me of being in Tokyo. Service was great, food was really good, sashimi was delicious and the rice and mushrooms and ginger and fish eggs were top grade. Paired with a beer it made for a lovely evening dinner in a Sunday night. Great place to bring someone, staff are all Japanese which adds to the authenticity. There’s many places in the area but if you want the ambience and great location then it’s worth venturing into the hotel and trying the food here."