SEPHORA,

2615 Medical Center Parkway, Murfreesboro, TN 37129

"This company needs to know what a gem they hired in Marvin. Marvin's customer service skill is unmatched. When other employees said they didn't have the time and didnt show any enthusiasm to assist my daughter and I, he showed up and showed out unexpectedly. I'm just so impressed with his ability to observe and genuinely want to help people. Had he not stepped up I would have walked out empty handed. That man knows how to sell up sell on and sell more! He gave us helpful options then had ana come and assist further. She was sweet and helpful aswell. Anyway I just wanted to give a shout out and say how marvun went above and beyond for us and your company. Job well done! My 6 year old daughter said yall really need to go over there and meet Marvin. He definitely won her over."

"Walked around the store for 10 min, not 1 employee spoke to me or asked if I needed any help (which I did). 2 girls at the back of the store were too busy gossiping with each other to stop and even acknowledge there was a customer in their store! I was looking to replace all my current makeup with something new, but I will take my business elsewhere."

"I went in there today and was going to get a lash service. The girl assisting me told me I would be next after the appointment that was being done which should take 1 hour so I said okay so I went to books a million. When I came back the lady that was supposed to do it was fixing to start on someone else and was going to break after that one which would be another hour. The girl said that assisted me earlier somehow that appointment did not show for the one getting serviced now. She told me I could go to Ulta."

"This store seems to have hit or miss reviews and that’s because that’s the level of service you can expect. Some are nice and some are plain rude and the chances that they’ll actual have the product you need are just as shaky… Today, once again the shelves are bare but the drawers aren’t…. Having been told all these years to check the drawers if we don’t see what we want, we did just that. An Angry Lady steps over and basically chastises my adult daughter in front of every one in the store that the drawers are “for personnel only.” Truth is if your Personal would use the drawers and stock the shelves, I wouldn’t have to do it myself. Without regard to what the actual policy is, “slapping my daughters hand” was rude and uncalled for. In the future, just offer to help get what she needs. She nor I will ever set foot in that store again. Send your staff to customer service training. It’s always about how you chose to handle a situation that matters."